WI3662993

1

Unspecified

40

JOB REQUIREMENTS: Job Summary: The Sales Associate supports all efforts
to effectively service the GO Riteway client base. This includes
corporate, contract and retail customers. The role serves as the primary
customer contact for taking inbound phone and email inquiries for all of
our chauffeured transportation services. While the main focus will be
entering orders and quotes into our proprietary system, appropriate
outbound calling to follow up and confirm trip details and payments are
also key to this position. Response to customer requests, concerns, and
service issues are balanced with internal initiatives assisting Account
Managers. Interacts with scheduling and support staff to guarantee
customer satisfaction. Based on performance, this position\'s
career-path may include Account Manager and Sr. Account Manager roles.
Essential Duties & Responsibilities: We are seeking a highly motivated,
service-oriented Team Member whose responsibilities will include:
Supporting customer sales team as needed with inbound and outbound
calls. Using proprietary transportation software to track and respond to
customer requests. Demonstrating exceptional customer service skills.
Developing and maintaining positive relationships with retail and
corporate customers. Accurately entering trip and client information
into computer systems. Representing GO RITEWAY at local off-site events
as needed; visit customer sites for staging of moves (i.e., trips,
conventions, conferences, etc.) as requested. Working directly with
internal staff and external customers to address and resolve service
issues. General Qualifications: Minimum of two (2) years prior
experience in a customer sales and service role. Call center or phone
sales experience preferred. Demonstrated computer proficiency and social
media. Ability to use oral, written and listening skills to communicate
and clearly convey information to others. Demonstrated ability to work
well with others collaboratively in a team environment. Troubleshoots
and resolves issues quickly and effectively to ensure timely service and
customer satisfaction. Ability to handle multiple tasks, organize and
prioritize workload. Attentive to detail. Desired Qualifications:
Experience in transportation (people/customer service) and/or
travel/hospitality industry. Familiarity with computer programs for the
transportation industry. COMPENSATION AND BENEFITS: Competitive wage;
health, dental, vision and life insurance. Additional voluntary benefits
(Short Term Disability, Accident, Critical Illness/Cancer); 401(k)
retirement with company match. Paid vacation, paid time off (PTO) EOE of
Minorities/Females/Vets/Disability \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/44C61F22F0094064