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ServiceNow Technical Consultant - Predictive Intelligence Job in Columbus, Ohio US

ServiceNow Technical Consultant - Predictive Intelligence

Computer Aid, Inc. - Columbus, OH

Posted: 4/19/2024 - Expires: 5/19/2024

Job ID: 272551781

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Job Description

ServiceNow Technical Consultant - Predictive Intelligence
Req number:
R2385
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
As the ServiceNow Technical Consultant you will specialize in Predictive Intelligence to deliver solutions to our client.
Job Description

We are looking for a ServiceNow Technical Consultant to specialize in Predictive Intelligence. This position will be a full-time 6 month contract and remote.

What You'll Do

* Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

* Deliver a high level of knowledge and customer service within the ITSM Suite

* Explain the offerings available with the ServiceNow ITSM Suite

* Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

* Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

* Apply Agile software development practices for customizations to the platform and applications

* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

* Effectively manage and execute high level tasks assigned via 'stories'

* Assists junior analysts through project(s) lifecycles

* Manages work against an often demanding timeline

* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

* Flexible and has the ability to manage multiple projects concurrently

What You'll Need

Required:

* Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

* 5+ years of ServiceNow Development

* Virtual Agent and Predictive Intelligence experience

* Background in either software development or IT Service management

* Understanding of ITIL concepts and IT Service Management practices

* Understanding of Agile based approach to software development

* Effective communication skills via verbal and non-verbal methods

* Strong attention to detail

* Problem solving ability

Preferred:

* ServiceNow Admin (or higher) certifications

* ServiceNow Certified System Administrator

* ServiceNow Certified Implementation Specialist

* ITIL certification

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant dApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIwOTY0LjEwNTA4QGNhaWlvY29tcC5hcGxpdHJhay5jb20

Contact Information

Email:
Apply by Email

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 6
Graphic Literacy: 6

Workplace Documentation: 5