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We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. This Contract-to-permanent position offers the opportunity to provide exceptional service and support to our clients in the wholesale distribution industry. The ideal candidate will excel in handling customer inquiries and ensuring smooth order processing.
Responsibilities:
• Respond to inbound calls promptly and professionally to address customer inquiries and concerns.
• Process and manage customer orders accurately, ensuring timely entry into the system.
• Provide consultative support to clients by identifying their needs and offering suitable solutions.
• Handle outbound calls to follow up on orders, resolve issues, and maintain customer satisfaction.
• Collaborate with internal teams to ensure seamless communication and resolution of customer requests.
• Maintain detailed records of customer interactions and transactions for accurate reporting.
• Demonstrate a thorough understanding of company products and services to effectively assist customers.
• Ensure a high level of customer satisfaction by delivering friendly and efficient service.
• Identify opportunities to enhance customer experiences and suggest improvements.
• Adhere to company policies and procedures while maintaining professionalism in all interactions.
• Proven experience in call center or customer service roles, preferably in a fast-paced environment.
• Strong skills in order entry and managing customer data accurately.
• Ability to handle inbound and outbound calls with professionalism and efficiency.
• Excellent communication and interpersonal abilities to build rapport with customers.
• Experience in consultative selling and providing tailored solutions to customers.
• Ability to multitask and prioritize in a dynamic work setting.
• Proficiency in using computer systems and software for data entry and customer management.
• A positive attitude and commitment to delivering outstanding customer service.
TalentMatch®
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