Job/Position Description Under the direction of the Deputy Chief Information Officer within the Information Technology Services Division, the Director of Quality Management Services is responsible for managing a program of services to include Strategic Planning, Quality Management, Audit Coordination and Management, Accessibility, Business Process Improvements, Legislative Planning and Coordination, and Incident and Risk Management. Performs highly advanced (senior-level) managerial work providing direction and guidance in Information Technology Services (ITS) strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Job Functions Directs program activities and/or business functions within a department or division. • Directs, plans, and guides program activities and business functions of assigned ITS operational staff by establishing goals and performance metrics and ensuring plans are in place and properly executed based on industry best practices. • Oversees program activities and business functions of operational areas to ensure department goals, objectives and mission are carried out daily. Oversees and/or prepares a division or department budget and reviews and approves major expenditures; and ensures that requirements of funding sources are met. • Oversees development of departmental budget and coordinates budget reviews and forecast updates with financial teams. • Provides accurate and timely analyses to ITS leadership that captures current departmental budget reporting and metrics. Oversees the collection, organization, analysis, and preparation of reports. • Oversees the collection and organization of information, prepares analyses to ensure the needs and priorities of the department are being met. • Provides guidance on department reporting, adhering to agency standards, making adjustments in accordance with applicable laws, policies and procedures. Develops and implements techniques for evaluating program activities and/or business functions within a department or division; and identifies need for changes. • Partners with division leadership to create programs aligned with business strategies and priorities within established budgets and other constraints. • Provides guidance and consultation to ITS leadership regarding evaluation of program activities and develops plans to address the need for changes. Develops and establishes goals and objectives consistent with the agency’s strategic plan. • Develops and establishes goals and objectives for ITS organizational functions, ensuring strategic alignment for operational success. • Directs and leads the development of the agency’s strategic plan, proposing solutions that address causes affecting the department goals and objectives. Develops policies, procedures, and guidelines; and monitors compliance. • Identifies and implements policies, procedures and guidelines that monitor and manage the department's effectiveness of the ITS strategic plan and technology roadmap. • Ensures department is monitoring compliance and revising policies an https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=597226 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.