Job Description

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Program Representative. The Program Representative furthers our mission by providing information and assistance to community members, landlords, and funding agencies regarding individual and family housing assistance program services.

The candidate will work fully onsite.

Responsibilities include:
Meet with clients to gather and review applications for rental assistance
Assess information and determine new and continued eligibility, explaining relevant funding source requirements and regulations
Educate tenants and landlords on program regulations, guidelines, and their respective obligations
Assist tenants in the development of accommodation action plans, when necessary, in accordance with the Americans with Disabilities Act (ADA)
Gather and report on rental rate comparisons for use in the review of rent reasonableness
Assist tenants in the resolution of issues that may be identified during property re-inspection to ensure successful inspection and continued rental assistance eligibility
Prepare file content to ensure all required forms, notes, and documents are included in tenant records within established deadlines; provide monthly statistical data as required
Provide information and interact with community members, landlords, housing authorities, to assist individuals in their search for or retention of affordable housing
Work collaboratively to ensure the timely and effective processing of rental assistance requests
Conduct home visits and fieldwork as necessary
Assist in staff training relative to housing assistance eligibility guidelines and processes

Requirements include:

2 years' equivalent experience in housing, social services, customer service, or a related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute
Preference for office/administrative experience
Demonstrated ability with Microsoft Office applications (including Teams), and comfort learning new technologies
Ability to effectively communicate (both written and verbal), and in group settings
Understanding of semi-complex mathematical formulas and functions, with the ability to accurately sum numbers with a calculator
Willingness and ability to perform position duties from multiple locations as necessary
Bilingual (English/Spanish) is preferred, but not required
Ability to attend trainings, and earn and maintain the following, as applicable:
Housing Choice Voucher (HCV) certification
HCV Rent Calculation certification
HCV Occupancy certification
HCV Specialist certification
Enterprise Income Verification (EIV) workshop

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $18.75 and $21.75 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.

How To Apply

Apply at https://www.wayfindersma.org/careers Interested applicants must submit a Cover Letter & Resume; applications accepted until position is filled.