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Customer Service Representative
Date Posted: 04/30/2024
Job #: 3070009
Location: Delta
POSITION:
Customer Service Representative
ESSENTIAL DUTIES:
The Customer Service Representative plays a crucial role in our electric
company by providing exceptional customer service and support to our
customers. This position serves as the first point of contact for customers,
handling inquiries, booking calls, and providing information related to
our services and policies. The primary purpose of this role is to ensure
customer satisfaction and maintain positive relationships with our valued
clients.
QUALIFICATIONS:
*High school diploma or equivalent (associate's degree preferred).
*Proven experience in a customer service role, preferably in the electric or
utility industry.
*Excellent communication and interpersonal skills.
*Strong problem-solving and conflict resolution abilities.
*Ability to empathize with customers and provide effective solutions.
*Proficiency in using computer systems and software for data entry and
record-keeping.
*Familiarity with customer relationship management (CRM) software or
databases.
*Knowledge of electric industry products, services, and terminology
(preferred).
...
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