RESIDENTIAL PORTFOLIO ADMINISTRATIVE ASSISTANT

VineBrook Homes is an internally managed real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of workforce SFR assets in key secondary and tertiary markets. Our growing SFR REIT portfolio is currently comprised of approximately 14,000 homes. VineBrook Homes is undergoing a major expansion of its strategy, expecting to drive toward 25,000+ homes.

ESSENTIAL FUNCTIONS

• General support to the team on tasks, projects, organization, planning, and meetings as directed by the Portfolio Manager or Assistant Portfolio Manager.
• Greet potential and current residents and visitors, answer phones and return emails; assist them with questions and/or concerns.
• Keep records of resident's interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Assist with resident letters/notices and ensure copies are uploaded into Yardi.
• Assists with calling resident that are delinquent on their rent.
• Provides timely and accurate information to residents.
• Provides timely feedback to the team regarding service failures or residents' concerns
• Partners with the sales team to meet and exceed residents service expectations
  • Sending landlord/employment/service animal Verification Requests
  • Entering and uploading verifications into Yardi

• General office up-keep and organization.
• Ordering office supplies and maintains accurate inventory.
• Assist with coordinating resident and office event planning, coordinating and execution.
• Collect /Code/Scan rental payments (Cincinnati)
• Maintenance Department Assignments: (Cincinnati)
  • Resident work order correspondence as needed
  • Coding invoices
  • Generating POs w/ Management approval
  • Submitting approved resident charge-backs to AR
• Special projects as assigned

CORE COMPETENCIES

• Exceptional Customer Service and Interpersonal Skills
• Exceptional written and oral communication skills
• Proficient using computers and property management software
• Problem solving skills
• Independence and autonomy

TRAVEL

Local travel may be required. Applicant must have a valid driver's license in the state in which the position is based. Regular inspections are necessary in order to maintain the value of our assets.

Required Education and Experience-

• High School Diploma or equivalent
• Highly organized
• Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills
• Marketing, social media and sales experience
• Ability to multi-task
• Ability to thrive in a fast-paced environment
• Aptitude with computers, internet, network phone systems, MS Office and Salesforce
• Must be capable of working effectively with people from differing backgrounds/education levels

PREFERRED EDUCATION AND EXPERIENCE

• Prior property management or real estate company experience
• Bilingual (Spanish Language) a plus

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.