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Assistant Director of Student Living- Housing Operations

Posting Details

Position Information

Job Title Assistant Director of Student Living- Housing Operations
Posting Number S00551
Position Type Full Time
Hours/Schedule Monday through Friday 8:00 AM - 5:00 PM (on-call coverage required; occasional weekend and evening hours required). See flex work program information below.
Campus Main Campus, Utica NY
Date Position Available 06/01/2025
Posted Salary $60,450
FLSA Status Exempt
Benefits Eligible Yes
If yes, please select: All Benefits
Position Summary Information

Position Summary
The Assistant Director of Housing Operations provides oversight and leadership for housing assignments and operations at Utica University. This position also oversees Pioneer Village, a residential facility, in conjunction with external partners. This position is a live-on position in which the successful candidate is required to live in the residence hall that they supervise to facilitate the personal, social, and educational growth of students and student staff through the application of student development theory to create significant and purposeful residential learning experiences.

Aside from overseeing Pioneer Village, the primary responsibilities for this position include housing selection, room changes, communications, key administration, damage billing, and preparation and administration of move-in and move-out processes. In conjunction with the Executive Director of Student Living, this position will build and maintain strong relationships with a variety of on-campus offices. The Assistant Director of Housing Operations had direct supervision of student staff.. The position provides clear communication to students, staff, and families in regards to housing operations.


January 1, 2023- Utica University started a flexwork program designed to give employees a greater work life balance. This flexwork program is an alternative to the standard 8:30 a.m. to 5:00 p.m., Monday through Friday, work schedule. While employees’ salaries, vacation and sick time are based on a full-time (37.5 hours/week) schedule, employees work an abbreviated 32-hour work week, with the flexibility of working either a four-day week or five abbreviated days. Supervisors will work with employees on scheduling to ensure the needs of the department are met.
Location Utica, NY
Application Deadline
*Full consideration by*: 04/06/2025
Open Until Filled Yes
Major Responsibilities
  • Residential Area Oversight (40%):
    • Hold regular one-on-one and staff meetings to keep staff up-to-date on campus issues.
    • Directly supervise various student staff positions and hold them accountable for agreed upon building and departmental expectations.
    • Coordinate programming of student staff according to the current programming model, including maintaining records and holding student staff accountable for meeting programming requirements.
    • Maintain consistent office hours Monday through Friday 8:00 AM – 5:00 PM (depending on approved flexwork schedule). Office hours will be split between the assigned residential area office and the Office of Student Living and Campus Engagement.
    • Do daily rounds throughout the assigned residential area.
    • Initiate contact on a regular basis with students in all area buildings. Be aware of and report problems and individual concerns of residents.
    • Develop and foster a sense of community and pride throughout the area.
    • Serve as a resource person for information about campus services, events, policies, and procedures.
    • Provide support for students concerning educational, career, and personal issues, and refer when necessary.
    • Enforce and educate students regarding University and residence hall regulations and policies.
    • Meet with students for Code of Student Conduct violations as a hearing officer and maintain appropriate records.
    • Provide direction to staff and students in communicating, interpreting, and administering residence hall and University policies and procedures.
    • Crisis Management
      • Participate in second-level on-call duty rotation (weekdays) and first-level on-call duty rotation (weekends and breaks), and respond to crises and emergencies.
      • Be familiar with established emergency protocols, and be prepared to implement them when necessary.

    • This position is considered essential and will be required to work during severe weather closings/delays or emergency situations, regardless of whether or not the University is closed.


  • Housing Operations (60%)
    • Implementation of housing operations processes in line with department and university goals including but not limited to assignments, opening, closing, health and safety inspections, room changes, damage billing, and selection processes.
    • Responsible for the implementation of the Operations Coordinator position including selection, training, and supervision of the Operations Coordinators.
    • Responsible for the Move-In and Move-Out Assistant process including training of these student employees.
    • Assist the Executive Director of Student Living in maintaining occupancy reports, trends, historical data, and strategic goals.
    • Oversee administration processes such as: early arrival and late stay rosters, break housing, key management, and room condition reporting.
    • Assist the Executive Director of Student Living in providing approved housing accommodations. May serve as a member of the Housing Accommodations Committee.
    • Assist theExecutive Director of Student Living with development and administration of the Office of Student Living and Campus Engagement housing policies such as: the Housing Contract, and general procedures.
    • Assist the Executive Director of Student Living in updating and maintaining educational materials on departmental websites, admissions materials, etc.
    • Assist the Executive Director of Student Living in creating operational reports in regards to furniture inventory.
    • Assist the Executive Director of Student Living in creating master housing plans, policies, and strategic plans for ongoing development.
    • Serve as the Co-Advisor to the Residence Hall Association and hall councils within the first-year residence halls

  • Departmental Expectations
    • Share input for policy making and implementation. Participate in the development and implementation of goals and priorities for the Office of Student Living and Campus Engagement, the Division of Student Affairs, and Utica University.
  • Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with the department supervisor to develop and implement operational goals that support departmental success.
  • Attend staff meetings and retreats.
  • Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.
  • Participate in professional staff training before each semester and weekly staff development sessions, usually held one afternoon per week.
  • Hold evening office hours and/or attend events to be available to residents in the evening hours.
  • Be on campus and assist with implementing all major weekends. These will be outlined at the beginning of each academic year.
  • Assist office as needed, and be familiar with office procedures.
  • May perform other related duties as assigned.
Driving Responsibilities
Travel
Supervises Directly supervises student staff members
Education & Experience Qualifications
A Master’s Degree in College Student Development/Higher Education/Counseling or similar degree and 3-5 years professional residence life or higher education experience is preferred. A Bachelor’s Degree and 1 year professional experience in Higher Education is required.
Minimum Skills/Abilities
  1. A strong understanding of and commitment to students’ development and well-being
  2. Excellent human relations, communication, and organizational skills.
  3. A strong work ethic.
  4. Flexible and able to work successfully in a team atmosphere.
Applicant Documents Instructions
Candidates are required to a cover letter, resume, and three professional references with contact information.
Additional information Visa sponsorship is not available for this position
EEO/AA Statement
Utica University is committed to affirmative action, equal opportunity, and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law.
Commitment to Supporting and Hiring Veterans
Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for higher education study to veterans returning from the Second World War. More than seventy years since veterans returned from WWII, this tradition of serving veterans is still held in high regard here at Utica University, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • HercJobs.org (HERC Higher Ed Recruitment Consortium)
    • HigherEdJobs.com
    • InsideHigherEd.com
    • Observer Dispatch (Utica OD)-newspaper
    • Ithaca Journal
    • Personal Referral
    • Utica University Website
    • Albany Times Union
    • Binghamton Press & Sun
    • careerbuilders.com
    • centralnewyorkhelpwanted.com
    • Chronicle.com (Chronicle of Higher Ed website)
    • Elmira Star Gazette
    • Utica University Online Employment Website
    • DiverseEducation.com (Diverse Issues in Higher Education
    • Historically Black Colleges and Universities
    • Indeed.com
    • Current Utica University Employee
    • Referred by a Utica University Employee
    • Referred by a non Utica University Employee
    • Twitter
    • LinkedIn-Job Posting
    • LinkedIn-Recruited by Utica University HR
    • Centralnewyorkhelpwanted.com
    • Syracuse Post Standard-newspaper
    • Albany Times Union-newspaper
    • Facebook
    • Job Fair
    • Search Firm
    • NCAA
    • PRISM Network
    • HBCU Connect
    • DiverseJobs
    • Other
  2. * Please provide more details regarding the source of your referral?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter
  3. Three Professional References with Contact Information
Optional Documents
  1. Letter of Reference #1