Job Description
Title: Solutions Engineer, West
Location: Remote; United States (PST or MST)
Experience: Mid-Senior Level
Job Function: Solutions Engineering
Employment Type: Full Time
Industry: Computer Network & Security
About the position
Our Solution Engineers (SE) are our PKI technical experts. The candidate will possess a drive to join a world class leader in innovation and best practices that is leading its category. Our team provides detailed technical guidance and sets up customers for success early on. We're looking for experienced, enthusiastic, and hands-on solution engineers who can rapidly learn Keyfactor value proposition and translate it to use cases across many market verticals such as Medical Services, Manufacturing, and Financial Services as well as the Fortune 2000. Working alongside the Sales Directors, you'll work in our 'One Team' culture to design solutions and align our capabilities based on our prospects needs.
On our dynamic team, you'll have opportunities beyond customer engagements as well. Our Solution Engineers help mentor and train new team members, work strategically alongside Sales, Engineering, Customer Success, and Product Management, and lead the definition and prototyping of new platform capabilities. You have the power to continually improve how our customers protect their most sensitive, valuable data.
The position is based in the United States and can be performed remotely when necessary. Applicants must hold US citizen or US permanent resident status.
Responsibilities
Clearly communicate the technical and business value of Keyfactor' products, platform, and architecture to enterprise security and IT teams throughout the US Central market
Demonstrate how the Keyfactor Platform improves security across multiple environments based on customers' specific data security requirements and business processes
Design and manage effective, in-depth proof of concepts of the Keyfactor Platform
Develop durable, personal relationships with technical counterparts, senior leaders, and executive management
Create best practice documentation and reference architectures to support proof of concepts, RFP responses, technical presentations, and architecture/workflow discussions
Collaborate with Keyfactor's Delivery Services and Customer Success teams to help communicate the customer's needs throughout the customer onboarding process
Partner with Product Management to provide early feedback on product features and capabilities to ensure alignment with customer expectations
Work with our Development team to ensure enterprise readiness of all our products
Act as a supporting member of Sales Engineering team to help support others as a part of a strong team.
Skills and Qualifications
Proven experience selling SaaS based solutions into the Fortune 2000. Experience and contacts within the U.S. Central market is a plus.
Ability to confidently present in a public forum to illustrate ideas and concepts in a clear and concise manner.
Strong working knowledge of PKI management and concepts including CA deployment, template creation, and certificate lifecycle management
Working knowledge of modern containerized infrastructure and supporting platforms. (Docker, Kubernetes, NGNIX, Istio, etc.)
Experience with major cloud environments such as Azure, AWS and/or Google Cloud.
Experience with programming and scripting languages such as Java, Python, Powershell, and C#
Consultative experience with both customers and partners as a subject matter expert
Direct, hands-on technical experience in a customer-facing role is a must
Effectively manage client expectations with the ability to work independently under minimal supervision
Familiarity with enterprise software, identity, and security solutions as well as networking fundamentals. (Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and Google platforms)
Familiarity with DevOps build tools like Jenkins, Ansible, GitHub, etc. Experience with managing certificate integration within these environments a plus
Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems
Security certifications (CISSP etc.) a plus
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include:
Comprehensive benefit coverage
Dedicated employee focused ambassadors via Key Contributor & Culture Committee
DIVERSE Commitment
Global Volunteer Day
Flexible time off
Regular Cross Functional meetings
Regular Leadership Development meetings
Regular All Hands meetings - followed by group gatherings
Second Friday's (a company-wide day off on the second Friday of every month)
The Keyfactor Alliance Program
Weekly Feedback Snapshot
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
