Waldorf Astoria is looking for a Training and Quality Manager to join the Human Resources Team in Park City!
With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.
In this role, you will report to the Director of Human Resources and assist in overseeing and managing the training and professional development for hotel team members as well as auditing guest comments to monitor trends and implement changes or assist the Executive Team on business decisions based on data analytics. You will be a part of a small Human Resources team and will be expected to assist in Human Resources items including onboarding/orientation, employee activities and other HR functions.
The ideal candidate will have prior hotel training or Human Resources experience and knowledge of Luxury and/or Forbes standards.
Why join the Waldorf Astoria Park City?
- Free Epic Local Ski Pass
- Drastically discounted spa services
- Work in an environment where kindness, creativity and authenticity is highly appreciated
- Complimentary meals on duty
- Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
- The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
Want to learn more? Hotel Website, Instagram, Facebook, YouTube
What will I be doing?
As a Training and Quality Manager, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Develop, coordinate, implement and measure corporate and hotel-specific team member relations and training programs and initiatives to ensure positive team member morale and performance and a well-trained, quality service-oriented staff.
- Interview, train, supervise, counsel, schedule and evaluate staff.
- Develop action plans, organize, coordinate and disseminate information on various functions/activities of the Employee Relations program, including the team member awards program.
- Coordinate and facilitate training programs according to standard.