<p><strong>Position Overview: IT Specialist</strong></p><p>We are seeking a skilled IT Specialist to manage and enhance our technological infrastructure in Jacksonville Beach, Florida. The ideal candidate will implement robust security measures, deliver expert technical support, and ensure the smooth operation of IT systems in line with our business goals. This role offers the chance to develop innovative solutions while maintaining the reliability and security of our IT environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Install, configure, and maintain</strong> hardware, software, and network systems to meet organizational needs.</li><li><strong>Diagnose and resolve</strong> technical issues, including system outages, and provide end-user support.</li><li><strong>Develop strategic plans</strong> to optimize IT capabilities and ensure alignment with company growth objectives.</li><li><strong>Create and enforce policies</strong> and procedures to enhance system security and operational efficiency.</li><li><strong>Assess and recommend</strong> technology upgrades to improve performance and reliability.</li><li><strong>Perform regular maintenance</strong> and updates on workstations, servers, and software.</li><li><strong>Utilize tools</strong> like Microsoft SharePoint and Teams to streamline and improve business processes.</li><li><strong>Manage IT security protocols</strong> to safeguard systems against threats and vulnerabilities.</li><li><strong>Assist with data backup strategies</strong> and disaster recovery planning to ensure business continuity.</li><li><strong>Provide IT support</strong> during employee onboarding and oversee website updates and development.</li></ul><p>This position is perfect for someone who is passionate about technology and eager to contribute to a dynamic and growing organization.</p>
<p>We are seeking a detail-oriented and technically skilled <strong>Application Support Specialist</strong> to join our growing IT team. In this role, you will serve as the bridge between end-users and software development, providing tier 1 and 2 support, troubleshooting application issues, and ensuring seamless performance of key business applications. You’ll be an essential part of improving the user experience, resolving incidents, and supporting application rollouts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide day-to-day support for enterprise applications, addressing user inquiries and troubleshooting functional issues</li><li>Monitor application performance and system logs to proactively identify and resolve issues</li><li>Collaborate with software developers, QA, and infrastructure teams to resolve complex technical problems</li><li>Document support processes, FAQs, and troubleshooting guides to improve team knowledge sharing</li><li>Assist in application updates, deployments, and system maintenance</li><li>Manage user accounts, roles, and permissions across platforms</li><li>Support incident management and problem resolution through ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li>Gather user feedback and assist in testing new features and application enhancements</li></ul><p><br></p>
<p>This position requires a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy, and labeling regulations and standards set forth by FDA/USDA. The work requires making decisions that support company guidelines authoritatively and quickly. This position provides and creates nutrition facts panels, ingredient statements, and net weights for new products. Will work with suppliers gathering and maintaining SQF required documents, product specification and nutritional information. Is responsible for auditing, adhering, implementing, monitoring, verifying, validating, and writing procedures and processes that fall under the compliance umbrellas of FSMA, HACCP, GMP, Food Safety & Quality in all areas of USDA/FDA labeling, manufacturing, and warehousing. Reviews, updates and approves corporate labeling designs. Works across functions and communicates with all functional and operating groups on ingredient, labeling and compliance matters.</p><p><br></p><p>Essential job functions include but are not limited to:</p><ul><li>Collaborates with Government Affairs, Legal, Regulatory Affairs, Nutrition, Marketing, Sales, Quality Assurance, Food Safety, Purchasing, Distribution Center and others, to leverage regulations and give The Spice & Tea Exchange® a competitive advantage in the marketplace.</li><li>Provides regulatory guidance and answers compliance-related questions regarding new and reformulated product concepts.</li><li>Collaborates to identify and provide resolution to strategic and tactical regulatory issues pertaining to food labeling.</li><li>Communicates cross functionally regarding current and emerging food labeling issues and opportunities and related impact on products and product technology.</li><li>Maintains up to date knowledge of FDA and USDA regulations and policies.</li><li>Maintains up-to-date knowledge of current regulations and appropriate product technology.</li><li>Prepares and submits all required label approval documents.</li><li>Creates and routes all label approvals for signatures.</li><li>Creates and maintains labeling SOP’s (Standard Operating Procedures).</li><li>Completes label layout and thermal transfer printing of labels for company and vendors, as needed.</li><li>Maintains master data file with regards to item ingredients and attributes.</li><li>Collaborates with the marketing department to create, update, and maintain nutritional and calorie information for the field, using margins formats.</li><li>Maintains all files with accuracy, along with peripheral equipment and software.</li><li>Other duties as assigned</li></ul><p><br></p>
