Chargeback Associate I

FIS Global - Cincinnati, OH

Posted: 2/26/2024 - Expires: 5/26/2024

Job ID: 270207029

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Job Description

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
1 - 5%

Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the role:
As a Chargeback Associate for Worldpay, you will process cardholder/merchant dispute transactions within Credit Card and federal rules and regulations.

The position will be for 8:30-5:30 EST Monday-Friday.
This will be a hybrid role within our Cincinnati office.

About the team:

Worldpay is a leading payment processor and the largest merchant acquirer in the United States. Our U.S. technology platform is differentiated from our competitors' multiple platform architectures. It enables us to efficiently provide a comprehensive suite of services to merchants and financial institutions of all sizes as well as to innovate, develop and deploy new services, while providing us with significant economies of scale.

What you will be doing:

Learns or remains current on Credit Card rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
Handles all aspects of the dispute process in compliance with Credit Card, federal and state rules and regulations.
Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
Ensures compliance with federal and state regulations in resolving billing errors.
Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Handles/resolves non-posted items, retrieval projects and authorization chargeback's.
Meets the standards of the job, such as quality standards and adherence to schedule.
Ability to meet and exceed expected case productivity volume with high accuracy.
Other related duties assigned as needed.

What you will need:

Excellent customer service skills that build high levels of customer satisfaction
Effective verbal and written communication skills
Computer navigation and operation skills
Detail-oriented with good organizational skills
Ability to manage multiple tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Strong focus on performance and ability to meet and exceed key metrics

Added bonus if you have:

Knowledge of Credit Card operating rules and regulations and federal and state regulations

Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing

What we offer you:

A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78391563
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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Chargeback Associate I

FIS Global - Cincinnati, OH

Job Description

Job Summary