Operations Department Manager Job detail

Career opportunity:

The Shipping / Warehouse Manager is responsible for the efficient operation of the shipping department (in our Knoxville manufacturing plant and nearby warehouse) by partnering with scheduling, operations, and freight providers to ensure the on-time delivery of product to customers.

How you will impact WestRock:

• The Shipping / Warehouse Manager leads the Forklift Operators in the daily routine of loading trucks neatly and to the customers’ complete satisfaction
• Ensure the compliance of all department employees and processes with all food safety and quality regulations (SQF, HACCP); ISO regulations; and all applicable OSHA and DOT regulations
• Ensure the warehouse properties, systems, and practices are compliant with all Risk Management and insurance requirements
• Manage the relationship with the leasing agent / landlord of our warehousing facilities
• Maintain the proper inventory of all pallet types used for finished goods shipment and storage
• Manage the shipping and receiving teams, and assure compliance with all WestRock policies and procedures
• Coordinate with 3rd party freight provider to schedule runs in the most cost-efficient and time-saving manner possible
• Maintain the relationship with local trucking and shuttling services, FedEx, and UPS service providers
• Establish high morale within department by showing fairness, consistency, and an interest in employee problems
• Ensure proper workplace cleanliness, organization and all 5S standards are maintained 
• Drive continuous improvement in procedures and practices, to drive out safety and quality risks from the processes as well as optimize operational efficiencies
• Participate in internal and corporate audits and inventory reconciliations
• Improve the overall morale of the plant by inclusion, teamwork, coaching and mentoring team
• Drive Lean and continuous improvement processes
• Partner with the reliability manager to maintain leased properties and WestRock equipment in good working order Prepare work orders for and coordinate repairs of trucks, trailers, forklifts, dock plates, and dock doors
• Provides leadership and coaching to ensure that projects are completed on time and that the team provides value to its customers
• May be asked to manage other departments or function groups as development opportunities and to balance team workload

What you need to succeed:

• Strong leadership skills required; 3+ years of supervisory experience in a manufacturing facility
• Previous experience in a warehouse / Shipping Department/and or Inventory Control
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, AS400 System)
• Strategic & Tactical Planning, problem solving, mentoring
• Data Analysis, understanding of statistical methods
• Excellent organization skills and attention to detail required
• Effective process management skills
• Excellent verbal, written and communication skills
• Experience in Change Management 
• Innovative mindset
• College Degree strongly preferred; must have high school diploma or equivalent

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.