Duties and Responsibilities

• Performs large volume and specialty print requests in the centralized printing area. Must exhibit proficiency with print services equipment and associated printing supplies and stock.
• Interacts with customers to define and understand job shop type print requests and complete them to the customers' satisfaction. 
• Provide printing solutions that might include binding, cutting, booklet creation, banner creation and in-house bulk form duplication requests. May receive and record customer inquiries regarding print services.
• Conducts printing contract maintenance activities by preparing necessary contract paperwork, invoices, material ordering with supply chain personnel and vendors for all equipment as defined by management.
• Performs customer support, training, and troubleshooting activities for various IT services.
• Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in-person.
• Escalates issues that require more detailed analysis to more experienced personnel.
• Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
• Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
• Performs Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
• May perform periodic audits with both internal and external auditors.
• Completes customer support tasks and assignments given by more senior personnel.  Coordinates assistance from others for highly complex technical support areas.
• Organizes and conducts training activities required for various capabilities in support of business and customer needs
  

   

   You Must Have

  • 5 years of experience required. 
  • High School Diploma required. 
  • Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
  • Regular and reliable attendance is an essential function of this job.  
  • Ability to travel up to 10% of the time. 
  • Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the business . 
  • United States Citizenship  

We Value

• Associates degree in computer-related field or equivalent IT work experience.
• Demonstrated experience using ServiceNow’s ticketing system in a medium to large size company.
• Demonstrated Experiencing with Adobe Illustrator 
• General knowledge of desktop computer systems.
• Beginner to intermediate skills for identifying and resolving technical problems.
• Skill in using operating system software, companion software and utilities.
• Effective communication skills, interpersonal and customer-service skills.
• Some positions within this classification may require unique computer skills.