Job Description
The Global Quality Director will lead the organization's quality strategy, ensuring alignment with business goals and fostering a culture of quality excellence across all divisions. This role is responsible for developing and executing a robust quality management system, ensuring regulatory compliance, driving continuous improvement initiatives, and enhancing customer satisfaction. The role will work closely with stakeholders to ensure quality objectives are integrated into every aspect of the business while driving organizational growth through effective training, development, and risk management practices.
What You'll Do
Strategic Planning and Leadership
Establish strategic quality objectives and ensure alignment with organizational goals.
Provide visionary leadership in developing and implementing quality initiatives that enhance customer satisfaction and business performance.
Collaborate with division leaders to integrate quality strategies into divisional objectives.
Quality Management System
Develop, implement, and oversee quality management systems to drive compliance, efficiency, and continuous improvement.
Ensure alignment of quality systems with global standards, including ISO, IATF, or industry-specific requirements.
Monitor and refine quality processes to meet evolving business and customer needs.
Customer Satisfaction
Act as the voice of the customer, ensuring quality initiatives address customer needs and expectations.
Analyze customer feedback, complaints, and satisfaction metrics to identify trends and implement improvements.
Lead efforts to reduce PPM, improve FPY and enhance overall product and service quality to exceed customer expectations.
Stakeholder Management
Engage with stakeholders, including division presidents, functional teams, and customers, to align quality objectives with organizational priorities.
Act as the primary liaison for customer and supplier quality discussions, ensuring alignment and resolution of quality concerns.
Regulatory Compliance
Ensure adherence to applicable regulatory standards, including global and customer-specific requirements.
Stay updated on changes to quality regulations and implement necessary adjustments to maintain compliance.
Lead internal and external quality audits and oversee the resolution of findings.
Performance Monitoring
Define and track key quality metrics (e.g., FPY, PPM, CoPQ, customer complaints) to ensure transparency and accountability.
Use data-driven analysis to identify trends, uncover root causes, and recommend solutions for quality improvement.
Develop and present comprehensive quality performance reports to senior leadership and stakeholders.
Training and Development
Design and implement training programs to improve quality awareness and technical competencies across the organization.
Mentor and develop the quality team, fostering professional growth and building leadership pipelines.
Promote a culture of learning and continuous improvement in quality practices.
Risk Management
Identify and mitigate risks related to product and process quality.
Develop proactive risk management strategies, including Failure Modes and Effects Analysis (FMEA).
Ensure contingency plans are in place to address potential quality issues and disruptions effectively.
Quality Culture Promotion
Foster a culture of quality excellence by promoting awareness, accountability, and engagement at all organizational levels.
Recognize and reward contributions to quality improvement initiatives.
What You'll Bring
Bachelor's degree in engineering, Quality Management, or a related field
Advanced degree (MBA, Master's in Engineering) preferred
Minimum of 15 years of quality management experience in a manufacturing or engineering environment, including 5+ years in senior leadership.
Proven experience in implementing quality management systems and leading continuous improvement initiatives within the Quality function.
Experience in Lean, Six Sigma, or equivalent methodologies (Black Belt or Master Black Belt certification preferred).
Willingness and ability to travel 40%-50% globally.
What We Value
Strong analytical and strategic thinking skills, adept at translating data into actionable insights.
Skilled in visualizing and presenting data using tools like Excel and PowerBI.
Strong level of business acumen and the ability to understand various business scenarios.
Strong self-management skills including accountability, goal setting, self-motivation, and time management.
Strong organizational skills with a process-oriented mindset
Communication, collaboration, and interpersonal skills with the ability to influence others.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
