Description

What The Role Is
This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.  This is a temporary position.
How You will Make an Impact

Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.

Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.

Record information about the financial status of borrowers and the status of collection efforts.

Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.

Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.

Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.

Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.
Who You Are

Excellent verbal and written communication skills

Proficient in the use of Microsoft office and their associated suite of product

Ability to multi-task while meeting strict deadlines

Outstanding time management

Sound decision making skills
Regular and reliable attendance
Works cooperatively with others
If your experience aligns with this description, please consider applying.  Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations.  We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
#LI-RF1Qualifications

Education
High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
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