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Onsite - Work onsite all of the time

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Position range in Jacksonville, FL Metropolitan Statistical Area

$36k - $45k

Per year

Clinical Administrative Coordinator - 2211023 UnitedHealth Group Occupation: Medical Secretaries and Administrative Assistants

Location: Jacksonville, FL - 32258 Positions available: 1

Job #: 12378168 Work At Home option: Not Specified

Posted: 3/22/2024 Updated: 4/22/2024 Expires: 5/21/2024

Source: Employ Florida Site: Employ Florida Agency Job ID: 2211023

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Job Requirements

Job Properties

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you’re ready to talk about groundbreaking interactions, let’s talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let’s talk about smart, motivated teams. Let’s talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry.
This is the way to make a difference. We’re doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.^SM
This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9655 Florida Mining Blvd Suite 411, Jacksonville, FL 32257
We offer 2-3 weeks of paid training. will shadow for about 1 week, on week 3 will still receiving referrals. Can take up to 6 months to be fully training. The hours during training will be 9:00am to 5:30pm EST, Monday - Friday. Training will be conducted onsite.
Primary Responsibilities:

Manage administrative intake of members
Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED OR equivalent work experience
1+ years of customer service experience fast paced, high volume office, call center, or healthcare setting
1+ years of experience working in a hospital, physician’s office or medical clinic setting (i.e. handling referrals, intake processes, handling high volume of calls, triaging patients)
1+ years of experience working within the health care Industry and with healthcare insurance (insurance benefit verification, prior authorizations)
Experience with Microsoft Word, Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
On-call rotation every 4th week (after hours Tuesday evening - Monday); ABLE TO WORK WEEKEND FROM HOME (DURING ON-CALL ONLY)
Ability to work full-time, Monday - Friday between 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.
Ability to work onsite in 9655 Florida Mining Blvd Suite 411, Jacksonville, FL 32257

Preferred Qualifications:

A clerical or administrative support background
Knowledge of ICD-9 and CPT codes
Experience working in a call center

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Employer Research

UnitedHealth Group
Is a Private Sector employer with 10 locations
Company Profile:
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

10,000+ employees

Jobs from this Employer

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Location/Work Site Information

Address: 7159 Corklan Drive, Jacksonville, FL 32258

Work At Home option:

Public Transportation Accessible:

Yes

Location/Work Site Industry (NAICS):

All Other Health and Personal Care Retailers (456199)

Cost of Living:

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Compensation and Hours

Salary Range: Not Available DOE (Depends on Experience) Benefits Provided: 401K, Dental, Holidays, Life Insurance, Medical, Sick Leave, Tuition Assistance, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
40

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Work Experience

Minimum Experience Required: 36 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

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Skills Required

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Occupation Information

Occupation:

Medical Secretaries and Administrative Assistants

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Jobs Available

This section shows the number of job openings advertised online in Duval County, FL for Medical Secretaries and Administrative Assistants and for the related occupational group of Office and Administrative Support Occupations on May 8, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Medical Secretaries and Administrative Assistants	44
Office and Administrative Support Occupations	808

Occupation is in National High Growth industry

There were 44 job openings advertised online in Duval County, FL for Medical Secretaries and Administrative Assistants on May 8, 2024. There are also 808 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in Duval County, FL on May 8, 2024.

Source: Online advertised jobs data

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Personal Requirements

Knowledge:

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