Job Description

The Assistant Bakery Manager is responsible to assist the Bakery Manager by providing direct supervision of the Bakery department operations including providing customer service & assuring that associates are following company policies & procedures. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable & passionate. He/she is also responsible for achieving production & budget objectives. This position includes performing stocking duties as needed. He/she must have excellent customer service skills, as he/she is the role model for other associates.

ESSENTIAL JOB FUNCTIONS:
Assist in increasing sales by utilizing the five steps of retail selling - Connect with the customer; qualify the customer; present solutions; closing the sale & create a customer for life.
Assure that all Company & Department specific policies & procedures are adhered to on a regular basis.
Perform job functions of other Department personnel in their absence &/or in addition to them.
In the absence of the Department Manager, the Assistant Department Manager is in charge of the Department & performs the management functions of the Department.
Effectively supervise 2 to 30 associates in a fast paced & multi-functional environment & take appropriate disciplinary action when necessary.
Operate various store computer systems.

ADDITIONAL JOB FUNCTIONS: Assist the Department Manager in conducting periodic reviews of work practices & providing information to Store Management.
Assist the Department Manager in achieving other objectives including, but not limited to food safety, workplace safety, & company audits.
Other duties as assigned by Store Management.

ASSIGNMENT, REVIEW, & APPROVAL OF WORK: Assistant Department Managers assign, review, & approve work of all clerks under their direct supervision.
Assistant Department Managers must take the initiative to foresee work that needs to be completed & see to it that it is completed in a timely fashion.
Assistant Department Managers determine appropriate staffing levels for each shift based on business needs.
The Assistant Department Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY
Make recommendations on staffing the Department; interview & recommend hiring of Department personnel;
Assign work to, direct the work of & train Department personnel;
Assist the Department Manager in completing performance appraisals on all Department personnel;
Recommend discipline up to & including termination; to impose immediate suspension of Department personnel, subject to approval of the Department or Store Director.
Schedule work hours & time off for Department personnel;
Authorize & assign overtime;
Accept valid excuses for absences, tardiness or leaving early.
Responsible for the supervision of the entire department in the absence of or in addition to the Department Manager.
Responsible for achieving goals established by the Store Director & Department Manager.
Responsible to know, understand, & support department specific policies & procedures.
Ensure that associates perform their work in a safe & ergonomically correct manner.
Assistant Department Managers must take action on unsafe working conditions when appropriate.

KNOWLEDGE & BACKGROUND REQUIRED: Must be at least 18 years old.
Ability to handle multiple priorities in a fast-paced environment.
Problem solving ability.
Some on the job training is provided

KNOWLEDGE & BACKGROUND DESIRED:
Thorough understanding of Company & Department specific policies & procedures.
Good judgment, the ability to make sound decisions & to solve any problems arising in the course of performing the work of the Department
Excellent customer service skills.
Ability to understand customers? needs & ask questions to expedite the handling of requests.
High school diploma or better.