About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Coordinator II Concierge Service
Responsible
for scheduling clinic, radiology and other ancillary appointments for new KCI
patients
Responsibilities:
· Responsible for scheduling new and return patient appointments
requested either through direct customer calls or via email, utilizing current
scheduling applications to enter complete and accurate demographic and
insurance information in order to ensure that financial viability at KCI is
secured at the most basic level.
· Responsible for requesting, collecting, documenting, and assessing all
pertinent records, referrals, prescriptions, and orders to ensure that each
patient is scheduled appropriately and that all records necessary for a
complete evaluation have been received, in accordance with HIPAA regulations.
· Responsible for assisting patients, family members and referring
physicians’ offices to procure a complete set of records, as well educating
them regarding the importance of having those records available for review
prior to the appointment in order that a complete evaluation can be made.
· Responsible for collecting and entering
accurate and complete insurance information and for discussing insurance issues
with patients, and for explaining the process and communicating to them their
financial responsibilities and referral requirements.
· Responsible for identifying, assisting and
educating those patients who do not have insurance coverage on the options
available to them, referring them to a KCI Financial Counselor when
appropriate.
· Bachelor's degree
and three years of related experience in healthcare; or equivalent combination
of education/ experience required. A
Registered Nurse, licensed in the State of Michigan, is preferred.
· Two years of
experience as a Patient Coordinator I preferred.
· Two years of
experience with the Cerner Scheduling application.
· Requires high level of interpersonal skills to handle sensitive and confidential
situations with demonstrated poise, tact and diplomacy.
· Excellent organizational skills.
· Detail oriented.
· Analytical ability.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
