Customer Service Representative - JANESVILLE, WI,
Job Information
Job Order ID :
WI3638263
# of Positions :
1
Minimum Education Level :
Bachelor's Degree
Experience Required :
Training :
Bachelors Degree
Duration :
Shift :
Unspecified
Hours per week:
40
Job Description
JOB REQUIREMENTS: Overview Representative Member Services, MercyCare
Customer Service, Days, 80 Hrs / 2 wks Location: MercyCare Bldg;
Janesville, WI Responds to all incoming correspondence and telephone
inquiries directly related to the CSR 2 position in a professional
manner consistent with the mission of the health system. Attend
seminars/training sessions. May be required to work overtime during peak
periods. Performs other duties as assigned. Responsibilities Responds to
all incoming telephone calls. Resolves all inquiries in a professional
manner consistent with the mission of the health system. Assist callers
with complaints, appeals, grievances and IRO requests. Attend
seminars/training sessions. Add membership to the PBM software Add
authorizations to the PBM software Processing all prescription claims
(DMR) through the PBM software Respond to 100%of overflow phone calls by
the time standards for A.M. and P.M. messages Send out delays letters
for all complaints within time standards established Assist in the
training of employees. Responsible for resolving complaints within the
time standards of the applicable SOP. Responsible for completion of all
customer service functions without close supervision. Education and
Experience Bachelor\'s degree or two years of experience in the
healthcare industry, as related to this position. Special Physical
Demands While performing the duties of this Job, the employee is
regularly required to sit, talk and hear. The employee is frequently
required to use hands to finger, handle, or feel and reach with hands
and arms. Specific vision abilities required by this job include close
vision, peripheral vision and ability to adjust focus. The employee is
occasionally exerting up to 20 pounds of force. Must use a computer,
keyboard, mouse and specific computer programs as required. Culture of
Excellence Behavior Expectations EOE&AA/M/F/Vet/Disabled. Mercy is an
equal employment opportunity employer functioning under Affirmative
Action Plans. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/4510B45E3E404DE8
Customer Service, Days, 80 Hrs / 2 wks Location: MercyCare Bldg;
Janesville, WI Responds to all incoming correspondence and telephone
inquiries directly related to the CSR 2 position in a professional
manner consistent with the mission of the health system. Attend
seminars/training sessions. May be required to work overtime during peak
periods. Performs other duties as assigned. Responsibilities Responds to
all incoming telephone calls. Resolves all inquiries in a professional
manner consistent with the mission of the health system. Assist callers
with complaints, appeals, grievances and IRO requests. Attend
seminars/training sessions. Add membership to the PBM software Add
authorizations to the PBM software Processing all prescription claims
(DMR) through the PBM software Respond to 100%of overflow phone calls by
the time standards for A.M. and P.M. messages Send out delays letters
for all complaints within time standards established Assist in the
training of employees. Responsible for resolving complaints within the
time standards of the applicable SOP. Responsible for completion of all
customer service functions without close supervision. Education and
Experience Bachelor\'s degree or two years of experience in the
healthcare industry, as related to this position. Special Physical
Demands While performing the duties of this Job, the employee is
regularly required to sit, talk and hear. The employee is frequently
required to use hands to finger, handle, or feel and reach with hands
and arms. Specific vision abilities required by this job include close
vision, peripheral vision and ability to adjust focus. The employee is
occasionally exerting up to 20 pounds of force. Must use a computer,
keyboard, mouse and specific computer programs as required. Culture of
Excellence Behavior Expectations EOE&AA/M/F/Vet/Disabled. Mercy is an
equal employment opportunity employer functioning under Affirmative
Action Plans. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/4510B45E3E404DE8
Company Information
Name :
MERCY HEALTH CORPORATION
Application Information
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