Site Implementation & Training Specialist
(London Region)
‘Supporting the digital transformation of the construction industry’
Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency, improve health and safety and ensure compliance for construction projects.
Biosite’s purpose is to support the digital transformation of the construction industry, by being an innovator in developing technology and software solutions that give our customers peace of mind that they are in control of their sites. Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart of all Biosite solutions is the capture of quality data that is converted to valuable real-time insight, enabling our customers to make more informed decision making.
Biosite’s software solution is unique and extensive. Critical to customer experience is the set-up, on-boarding and education of customers and site teams. The role of Site Implementation & Training Specialist is a critical role in the engagement of Biosite customers in ensuring a smooth introduction to life with Biosite as well as encouraging adoption among users.
The role involves providing in-depth knowledge on functionality and capabilities of Biosite’s entire product range to achieve the best solution for the customer needs.
The role holder will lead remote and on-site training with customers in how to use Biosite products and will support the business in providing and updating training material and user guides over time.
The position will report directly to the Implementation & Training Lead within Biosite’s Professional Services team. Biosite is specifically seeking someone to lead implementation and training for its customers based in and around London.
Training and career development will be provided to the right individual.
Main responsibilities and tasks
• Prepare and deliver set-up and implementation based on an understand of customer requirements
• Prepare and deliver professional training sessions both on-site and remotely, covering user and administrator training
• Update and provide detailed training material to customers
• Assist customers with any technical issues during implementation
• Assist sales team with onboarding new customers
Key working relationships (internal and external)
• Customers
• Product teams
• Administration team for scheduling
• Sales teams for customer engagement and requirements capture
Person Profile: Essential qualifications, experience, knowledge and behaviours
• Experience working with in a customer focused and/or training environment would be preferred
• Competent IT (Word, Excel and Outlook)
• Keen attention to detail and accuracy
• Motivation and ability to learn tasks quickly and work as part of a team
• Good communication and relationship skills
• In Depth knowledge of Biosite products
• Excellent communication skills with the ability to explain technical terms plainly
• Demonstrate ability of high-level engagement with director level customers and proof of customer satisfaction analysis and monitoring
• Good organization skills to meet daily and weekly deadlines
• Ability to handle change in a fast-paced environment
• Be flexible to customer availability
• Contribute to a team with good work efficiency and responsibility
• Train new employees on proper use of Biosite products
• Be able to manage your own workload
• Promoting a positive customer experience
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
- A competitive salary and incentive schemes
- Contribution and pension scheme
- Career development
- The flexibility of a small structure in a world leading group
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, please contact Dominika Nalepa, Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com.
Let’s create a safer and more open world - together!
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.