Job Details

BALDWIN'S SMOKEHOUSE BBQ

Job Title: Wait staff

Pay:

Hours:

Job Description:

We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued patrons. Your primary goal will be to ensure customer satisfaction and enhance our establishment's reputation through your excellent customer service skills.

Responsibilities:

• Take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Clean tables or counters after patrons have finished dining.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Escort customers to their tables.
• Inform customers of daily specials.
• Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Provide guests with information about local areas, including directions.

Requirements and Skills:

• Proven work experience as a Server, Wait Staff Member
• Ability to build relationships with colleagues and customers and ensure mutual satisfaction
• Customer-oriented and planning skills
• Working knowledge of cash register and any ordering information system
• Outstanding people skills
• Patient and friendly with demonstrated experience in problem solving
• High school diploma; food safety training will be a plus