Job Description
About the Team
The Strategic Tech Operations team is a small and fast paced team. We thrive on big challenges, agility, quality, and results. We innovate strategic solutions, joining forces with product owners and delivery teams interested in adopting and maturing agile methodologies within the center of excellence.
A Technical Program Manager is responsible for driving clarity on key initiatives related to one or more of our market-leading software platforms. S/he is responsible for managing planning, risk and issue tracking, status and reporting, communication and coordination across technology teams, and project financial tracking for dedicated initiatives. This role is under the Strategic Technical Operations team, and a close partner of individuals working within Tech Innovation and Strategic Operations, the Office of the Chief Digital Officer (CDO), and the Enterprise Transformation team.
How you'll make an impact
Lead the planning, execution, and rollout of tooling integrations and implementations aimed at enhancing operational efficiency, productivity, and collaboration across the organization.
Define program objectives, milestones, and success criteria, and ensure alignment with business goals
Collaborate with global cross-functional teams, including technology, operations, and business stakeholders, to gather requirements, prioritize initiatives, and drive alignment on tooling initiatives. Serve as a liaison between technical and business teams to ensure successful integration across collaboration tools (eg. Planview, Jira, Aha)
Establish governance processes and frameworks to ensure effective oversight and management. Define and track key performance indicators (KPIs) to measure program success and identify areas for improvement.
Develop and Maintain iterative project plans for scope of projects
Collaborate within the Strategic Technology Operations team to drive continuous improvement in reporting optimize adoption and enhance operational effectiveness.
Facilitate maximum visibility and transparency for the team and stakeholders including reports and presentations of status, risks, and opportunities
Track risks and issues as required for resolution and / or escalation
Participate in status and reporting initiatives, both across teams and to relevant stakeholders
Manage relationships with vendors, including performance monitoring and issue resolution
Experience you'll bring
BS/BA Degree in technical/information science or a related field
7+ Years relevant experience project management experience overseeing technology projects for the level 4 role
5+ Years of relevant experience project management experience overseeing technology projects for the level 3 role.
Demonstrated expertise in at least one Agile Methodology - including strong working knowledge of values, roles, rituals, and artifacts, as well as planning execution
Knowledge of project and resource management tools; experience with Agile Lifecycle Management software a plus
Strong program management skills, with the ability to lead cross-functional teams and manage multiple projects simultaneously
Experience working comfortably and confidently with various levels in an organization, and technical and non-technical stakeholders
Experience working with relevant tools and platforms, such as Jira, Confluence, and PPM tools such as Planview
Proven track record of delivering successful results
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Salary Pay Range: $110,000.00 - $146,000.00
Equal Opportunity Employer/Vets/Disability
