WI3646084

1

Bachelor's Degree

Vocational/Technical Degree

$0.01 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: GENERAL ACCOUNTABILITY: Ensure the warranty treatment
is aligned with the terms and conditions, and Service Level Agreement is
respected. Familiar with all company products, their use and markets of
use. Is proactive in the creation, release and distribution of
information to the responsible departments to improve product
performance, reliability and customer satisfaction. Oversee the
processing, reporting and satisfactory resolution of all warranty
claims. You will report directly to manager of Service department.
DUTIES & RESPONSIBILITIES: Receive technical warranty files from dealers
and key account customers. Enter, review and process warranty claims for
all products. Be a good steward of company funds while paying dealers
equitably for the warranty service provided within the guidelines of
published warranty policies, procedures and flat rate schedule. Process
the guarantee in accordance with the rules defined in the policies and
procedures manual, within the limits of the amounts provided in the
delegation manual. Ensure compliance with the warranty conditions
(deadlines). Ensure the consistency of the data guaranteed with the Area
Service manager. Escalate malfunctions of dealers and Key Account
customers to Area Service manager. Provide to service and manager all
data needed to establish the indicators. Provide warranty assistance and
information to other departments and divisions in the Company. Train and
follow development to maintain skills in relation to the tools used.
Prticipate in the update of the policies and procedures manual. Become
involved in the development, implementation and maintenance of the
warranty system. Recommend improvements for company policies and
procedure. LOCALIZATION AND TRAVEL EXPECTED: This position is located in
West Bend, WI Possible National / International travel - up to 2% of
time (training, meeting, audit) \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: EXPERIENCE: Must have at least two years\' experience
working directly with customers and dealers. Good interpersonal skills -
Attentive to needs - Likes to work in a team - Adaptation to a few
different situations. Must have a knowledge on the product/area
assigned, fully understanding the function, manufacturing, and design
intent. EXPERTISE: Must be proficient in oral and written communication
with an ability to present to a group Must be proficient with Google
programs and company ERP software. Must be goal oriented and focused on
continuous personal knowledge improvement. Must be a self-starter and
proactive. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://careers.manitou-group.com/job-invite/43504/

Attn: Human Resources - MANITOU EQUIPMENT AMERICA, LLC
1 Gehl Way
WEST BEND, WI 53095