Summary of Position:
This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our clients locations while representing our company in a manner that reflects positively on the image, core values, and reputation of the company.
This position includes up to 100% on the road as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed
Role Responsibilities:
The Customer Engineer is responsible for
o Assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)
o Maintaining parts inventory records and appropriate parts levels
o Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation
o Testing, running, and terminating network keystone jacks, patch panels, and cables
o Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician
This position requires the ability to
o Travel and to work on rotating shifts, including overnight installations. ALL travel is expensed!!!!
o Safely use an OSHA-approved ladder up to 12 feet to install equipment
o Operate and work from a platform lift
o Sit in an automobile, train, or plane for extended periods
o Use electric, cordless, and hand tools frequently
Physical Requirements
o Carrying and lifting tools and parts of varying weights (1- 50 lbs.) frequently, including up or down multiple stairs and floors as needed
o Bending/squatting/crawling and walking/standing for prolonged periods (8-10 hours)
o Lifting of objects up to 100 lbs occasionally
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.