We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. In this Contract to permanent position, you will play a vital role in delivering exceptional service to our members while working in a collaborative and innovative environment. This is an on-site role where you will have access to state-of-the-art facilities and a supportive leadership team committed to your growth.
Responsibilities:
• Provide outstanding customer service by addressing inquiries and resolving issues efficiently over the phone.
• Compose clear and well-constructed responses to customer correspondence, both written and verbal, using appropriate reference materials.
• Request and gather missing or additional information from customers when necessary.
• Assist customers in troubleshooting website navigation issues and resolving basic website errors.
• Handle policy-related questions and assist with renewal processes.
• Maintain accurate records of customer interactions and data entry tasks.
• Utilize Microsoft Office tools, including Outlook and Teams, to support daily operations.
If you are looking to grow in your customer service career, PLEASE APPLY TODAY! Apply through our Robert Half website or call 515.706.4974.
Requirements:
• 1+ years in the customer service industry
• Proficiency in Microsoft Office applications, including Outlook and Teams.
• Strong time management and multitasking abilities.
• Adaptability and willingness to adjust to changes in a dynamic work environment.
• Excellent oral and written communication skills.
• Openness to coaching and constructive feedback.
• Previous experience in call centers is preferred.
If you are looking to grow in your customer service career, PLEASE APPLY TODAY! Apply through our Robert Half website or call 515.706.4974.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.4 results for Customer Service Representative in West Des Moines, IA
- Urbandale, IA
- onsite
- Contract / Temporary to Hire
- 16.44 - 19.04 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. In this Contract to permanent position, you will play a vital role in delivering exceptional service to our members while working in a collaborative and innovative environment. This is an on-site role where you will have access to state-of-the-art facilities and a supportive leadership team committed to your growth.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues efficiently over the phone.</p><p>• Compose clear and well-constructed responses to customer correspondence, both written and verbal, using appropriate reference materials.</p><p>• Request and gather missing or additional information from customers when necessary.</p><p>• Assist customers in troubleshooting website navigation issues and resolving basic website errors.</p><p>• Handle policy-related questions and assist with renewal processes.</p><p>• Maintain accurate records of customer interactions and data entry tasks.</p><p>• Utilize Microsoft Office tools, including Outlook and Teams, to support daily operations.</p><p><br></p><p>If you are looking to grow in your customer service career, PLEASE APPLY TODAY! Apply through our Robert Half website or call 515.706.4974.</p>
- 2025-05-22T15:13:46Z
- Urbandale, IA
- remote
- Temporary
- 20.00 - 21.00 USD / Hourly
- <p>Robert Half is on the look out for an enthusiastic <strong>Customer Service Representative</strong> to join our client's team in Urbandale, IA. This opportunity is contract to hire and fully on-site! It involves managing diverse client interactions, such as handling policy renewals, processing coverage changes, taking payments, providing login assistance, and more. This company specializes in providing tailored professional liability insurance solutions for both medical and non-medical professions. Their mission is to support their clients with excellence, ensuring their needs are met through outstanding service and reliability.</p><p>Responsibilities:</p><ul><li>Handle a wide variety of inbound customer calls in the Professional Liability Department, addressing insurance-related inquiries and concerns for medical and non-medical professionals.</li><li>Assist clients with policy renewals, processing changes to their accounts or coverages, and ensuring seamless payments.</li><li>Provide technical support for login issues and guide customers through online portal navigation.</li><li>Proactively identify and address client needs, offering personalized solutions to meet their individual insurance requirements.</li><li>Ensure timely and accurate data entry during all customer interactions, updating systems and documentation as needed.</li><li>Maintain a strong understanding of company requirements, procedures, and metrics, ensuring service levels and quality standards are consistently met or exceeded.</li><li>Navigate through multiple systems and applications simultaneously while maintaining focus on delivering high-quality service.</li></ul><p>If you enjoy problem-solving, working with highly detailed processes, and delivering EXCEPTIONAL customer experiences, this role is for you! Please apply today through our Robert Half website, or call 515.706.4974.</p>
- 2025-05-15T19:56:02Z
- Johnston, IA
- remote
- Temporary
- 17.00 - 19.00 USD / Hourly
- <p><strong>Your Opportunity to Shine with John Deere and Robert Half ---- </strong>John Deere Financial is seeking enthusiastic and proactive individuals to join its Social Media Care team as a Customer Support Representative in Johnston, Iowa. In this contingent role, you’ll have the chance to collaborate with a world-class organization, providing technical assistance and solutions to customers through cutting-edge social media channels — all while enjoying the benefits and support of working through Robert Half.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>As part of the Social Media Care team, you’ll be handling live customer interactions on John Deere’s Social Media platforms, email, and website. You’ll take on questions about product availability, compatibility, technical issues, and loyalty programs, ensuring excellent customer experiences while documenting interactions effectively. Your expertise will also involve monitoring social channels and approving outbound content for accuracy and quality.</p><p>Training provided! Get hands-on experience with trusted peers to ensure you’re fully equipped to shine in this role.</p><p><br></p><p><strong>Why Join Robert Half?</strong></p><p>At Robert Half, we believe in offering not just great job opportunities but life-changing career experiences. Here’s why working with us is your best choice:</p><ul><li><strong>Recognized Industry Leader:</strong> Robert Half is globally renowned for its exceptional staffing expertise, trusted by countless professionals to launch and elevate their careers.</li><li><strong>Dedicated Support Team: </strong>By working as a contingent employee through Robert Half, you gain a career partner — we’ll be committed to providing ongoing guidance, professional development tools, and unmatched networking assistance.</li><li><strong>Direct Path to John Deere: </strong>Though this position is contingent, contingent employees are eligible to apply for full-time roles directly at John Deere once opportunities arise — opening doors to an industry-leading company.</li><li><strong>Streamlined Hiring Process:</strong> We make hiring seamless and stress-free, providing resources to make sure you feel prepared and confident every step of the way.</li></ul><p><strong>Why This Role is Unique:</strong></p><ul><li>Weekend flexibility with rotating shifts allows for work-life balance.</li><li>Retention bonuses and pay increases as you progress in the role and team.</li><li>Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home, enhancing your personal productivity.</li><li>Skill-building opportunities: Engage with social media management and troubleshooting tasks to level up your technical and professional expertise.</li><li>Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched.</li></ul><p>Connect with our team today by calling (563) 359-7535!</p>
- 2025-05-23T14:13:55Z
- West Des Moines, IA
- onsite
- Contract / Temporary to Hire
- 19.00 - 22.00 USD / Hourly
- <p>We are looking for a motivated Customer Success Specialist to join a growing insurance company in West Des Moines, Iowa. This is a Contract to permanent position designed for individuals who are passionate about delivering exceptional customer service and building strong relationships. The ideal candidate will excel in a fast-paced environment and possess excellent communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Assist customers with benefit-related functions, billing inquiries, and general account management.</p><p>• Handle inbound calls and ensure customers receive accurate and helpful information.</p><p>• Utilize CRM software to maintain detailed records of customer interactions and follow-ups.</p><p>• Perform data entry tasks with precision and attention to detail.</p><p>• Learn and adapt quickly to new systems and tools, ensuring efficiency in daily operations.</p><p>• Maintain a high level of accuracy and organization when working with various computer programs.</p><p><br></p><p>If you are looking to grow in your customer service career, please APPLY TODAY! Call 515.706.4974 or visit our Robert Half website to apply online.</p>
- 2025-05-22T15:08:46Z