Essential Duties and Responsibilities:

• Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
• Monitor and analyze customer complaints and develop action plans to address identified issues.
• Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.
• Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
• Develop and deliver training programs to educate employees on quality assurance processes and procedures.
• Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
• Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.
• Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
• As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues .
• Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.
• Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
• Checks the field's TSB and creates its own TSB once the field campaign is determined.

Qualifications & Preferences:

• Bachelor's Degree in Engineering or related field.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Knowledge of automotive industry quality standards and regulations.
• Proficient in MS office and other relevant software.

Travel Requirement:

• Domestic / International travel required 

Working Hours (Shift) Requirement:

• Employment opportunities at HMGMA will be completed in multiple phases.

• Shift assignment for this position may change to meet the business needs. 

• Any changes will be communicated to employees and according to accommodation; will be considered. 

Compensation & Benefits:

• Company offers opportunities for growth, competitive pay, and benefits.

• Benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan. 

  • 93% company-paid Medical, Dental & Vision insurance (starts on Day 1) 

  • 401K Program - up to 6% match: 100% vested at 5 years of service (starts 30 days after start date)

  • Company-paid Life Insurance, AD&D, Short-term Disability and Long-Term Disability

• Relocation package available.

Other Information: 

• HMGMA will take into consideration each applicant's previous experience when determining position level placement.  

• FLSA Classification: Exempt/Salary. 

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.