WI3668407

1

Bachelor's Degree

Bachelors Degree

$88000 + yearly

Unspecified

20

JOB REQUIREMENTS: Auto req ID: 23299 Title: Manager of Commercial
Programs Job Function: Customer & Dealer Operations Location: Remote
Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At
Harley-Davidson, we are building more than machines. It\'s our passion
and commitment to continue the evolution of this storied brand, and
heighten the desirability of the Harley-Davidson experience. To keep
building our legend and leading our industry through innovation,
evolution, and emotion we need the best and brightest talent. We stand
for the timeless pursuit of adventure. Freedom for the soul. Are you
ready to join us? We maximize employee flexibility and well-being
through a virtual mindset that supports our highly distributed, global
workforce. We take an outcome-focused, people-centered approach to
winning, including welcoming the best talent - wherever they may be.
This remote role is not tightly linked to a physical location and
provides flexibility in where, when and how you accomplish your
work.Remote employees are expected to have a dedicated, quiet and
distraction-free work space and an internet connection that\'s
sufficient for completing their job remotely. Job Summary The Manager of
Commercial Programs primary responsibility is to develop, lead and
motivate the team of product support center professionals to deliver
excellent software and technical support to dealers with outstanding
customer service, satisfaction and timeliness. The Knowledge Center
supports all H-D Retail Systems software solutions The Contact Center
Manager will assess the needs of dealers and identify possible trends
and/or patterns based on call volume, severity and type, and assure that
proper processes are created and adhered to so that dealer-related
issues are minimized. The Contact Center Manager assures optimal dealer
support experiences by continuously improving the Support Center
professionals\' knowledge of retail systems products and services and
emerging technology. This position provides direction and support to the
Support Center professionals on issues, such as product support,
customer service, communication, and technical skills, in order to
enhance the quality of support delivered. This position will provide
direction to Support Center professionals on how to assess and solve
dealer problems in a timely manner. Job Responsibilities Provide
strategy and direction for Knowledge Center Define and manage team to
Call Center metrics Represent the support center in all
manager/leadership meetings Assist in the professional and technical
development of team leaders\... For full info follow application link.
Harley-Davidson is committed to recruiting and hiring qualified
individuals in all job titles without regard to race, color, sex, age,
national origin, religion, disability, genetic information, sexual
orientation, gender identity, veteran status, or other classes protected
by applicable law. Equal Opportunity Employer. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/38F5C82553A940B3