Are you ready to be the hero in the fast-paced world of logistics?
Your Role
In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.
Your Responsibilities
Work as part of the daily operations of the LHR Control Tower team. ·
Managing daily email volumes in the Control Group inbox.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
Monitor accuracy of reporting and data base information
Co-ordinate customer service projects and initiatives
Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures
Provide weekend / OOH cover for general Customer Service processes & procedures
Your Skills and Experiences
Excellent written and verbal communication and negotiation skills in English level C1
Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
Excellent understanding of World Geography. Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
Ability to work successfully under pressure
Excellent time management skills.
Ability to work from Monday to Saturday from 10 am until 7 pm
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Melania Montella
0039 335 72 39 608
Location
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