WI3636950

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

20

JOB REQUIREMENTS: Flexible Part Time Customer Service Representative.
Mon-Friday Mornings Start time flexible Our company is looking for a
friendly and goal-driven individual with a passion to help PEOPLE! This
position is expected to provide excellent service to our customers,
accounts, and vendors interested in our company. What is ICM Corporation
(www.catalog-sales.com)? ICM Corporation is a steadily growing
e-commerce/catalog-marketing, distribution, and manufacturing company
with eight different divisions. We have been in business for more than
two decades and are working to continually grow that number! ICM Corp.
is based in South Milwaukee and is only a 20-minute drive from
UW-Milwaukee, or, 12 minutes from Miller Park! What can we offer you?
Full Benefits Package which includes, but is not limited to, Medical,
Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid
Holidays (FT) Company-sponsored 401(k) plan (PT/FT) Flexible Work Hours
and Schedule We know your education and/or family should come first!
Company Holiday Parties and frequent Employee Pot-Lucks On-Site Coffee
Friendly, Helpful, and Open Company Culture Personal and Professional
Growth Strongly Encouraged All managers have an Open-Door Policy
Cross-Training Medium-Sized Business ran with a Small-Size Mentality
Casual Fridays! General Duties: Deal directly with customers either by
telephone or electronically Respond promptly to customer inquiries
Handle and resolve customer complaints Obtain and evaluate all relevant
information to handle product and service inquiries Provide pricing and
delivery information Perform customer verifications Set up new customer
accounts Process orders, forms, applications, and requests Organize
workflow to meet customer timeframes Direct requests and unresolved
issues to the designated resource Manage customers\' accounts Keep
records of customer interactions and transactions Record details of
inquiries, comments, and complaints Record details of actions taken
Prepare and distribute customer activity reports Maintain customer
databases Manage administration Communicate and coordinate with internal
departments Follow up on customer interactions Provide feedback on the
efficiency of the customer service process Handling incoming invoices
and payments Skills & Qualifications: To perform this job successfully,
an individual must be able to perform each essential duty\... For full
info follow application link. Employment policies and decisions on
employment and promotion are based on merit, qualifications,
performance, and business needs. The decisions and criteria governing
the employment relationship with all employees are made in a
nondiscriminatory manner, without regard to race, religion, color,
national origin, sex, age, physical or mental disability, sexual
orientation, gender identity, veteran status, or any other factor
determined to be unlawful by federal, state, or local statutes.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A794604521E64306 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.