Job title: Receptionist/Customer Service Advisor
Department: Activate Accident Repair
Reports to: Office Manager
Hours: 42.5 hours per week
Location: AAR Manchester
We are looking for an enthusiastic Customer Service Advisor to join our Bodyshop in Manchester!
You will be responsible for looking after the Reception area, offering excellent customer service and arranging collection and book in dates of customer vehicles.
Role overview:
You will be the first point of contact for customers and colleagues visiting the Manchester Bodyshop and so excellent customer service skills are essential for this role. This is a busy and varied role with responsibilities including greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
Benefits:
Key Responsibilities:
Skills and experience:
A little bit about us:
The Activate Group of companies specialise in accident management services and partner with some of the country's best-known fleet providers and insurers to service hundreds of thousands of claims a year.
The group provides claims management to corporate and commercial fleets through sopp+sopp, operates an approved nationwide repair network for personal lines insurance claims through Motor Repair Network, supplies next-day parts and consumables through Sopp Parts and in 2019, launched a body shop division, Activate Accident Repair and acquired the National Recovery Network. Based in the UK, and founded in 2015, AGL employs more than 700 people, with its main offices in Halifax and Peterborough.