We are looking for a skilled Help Desk Analyst I to provide technical assistance and support to end users in a dynamic IT environment. This is a contract position based in Washington, District of Columbia, where you will troubleshoot, resolve, and document issues across various platforms and devices. The ideal candidate will have a strong background in IT support and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and technical issues, ensuring timely resolution.<br>• Provide technical support for Android devices, Apple devices, and Mac computers.<br>• Troubleshoot and resolve hardware, software, and configuration-related issues.<br>• Manage user accounts and permissions using Active Directory.<br>• Support and maintain systems using Cisco and Citrix technologies.<br>• Assist with the deployment and configuration of hardware and software.<br>• Document technical issues and solutions for future reference.<br>• Collaborate with team members to improve IT support processes and efficiency.<br>• Educate users on best practices for utilizing IT tools and systems effectively.<br>• Monitor and maintain system performance to ensure reliable operations.
We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more.<br><br>Responsibilities:<br><br>• Provide efficient support for various devices including Android, Mac, and Apple Devices<br>• Utilize Microsoft and Excel for account management and data processing<br>• Handle account creation and removal in a timely and accurate manner<br>• Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues<br>• Ensure proper configuration management and deployment of computer hardware<br>• Use Active Directory for account management and access control<br>• Assist with Windows 10 issues and provide necessary updates<br>• Maintain accurate customer records and respond to customer inquiries promptly<br>• Monitor customer accounts and take appropriate action when needed.
· Install, configure and troubleshoot computer hardware and software <br>· Assist with new permanent onboarding account setup and change requests <br>· Monitor helpdesk ticketing system queue and act as primary point of contact <br>· Coordinate break/fix work with company vendors including deliveries and installs <br>· Manage IT projects as needed and assist with departmental projects
Minimum 5 years of experience in a multitenant environment, including direct administration, support, maintenance, troubleshooting, and development across Infor OS, SyteLine, and Factory Track (both Shop Floor and Mobility modules).<br>Extensive hands-on experience with Infor Birst, including space development, dashboard creation, and advanced reporting using SyteLine data through Infor Data Lake.<br>Proficient in SyteLine custom reporting, utilizing Flexforms, custom IDOs, and compiled assemblies.<br>Experienced Infor IDM administrator.<br>Skilled in SyteLine APS Finite scheduling support.<br>Proficient in Mongoose development, including creating stored procedures and custom compiled methods.<br>Capable of designing and delivering complete end-to-end solutions, including custom forms, associated IDOs, and method development tailored to business process needs.<br>Experienced in writing SyteLine Event System scripts, from moderate to advanced complexity.<br>Hands-on Rhythm eCommerce administration, including credit card integration with SyteLine.<br>Practical experience with Infor AI APIs, leveraging data for real-world applications and business insights.
We are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations.<br><br>Responsibilities:<br>• Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary.<br>• Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service.<br>• Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated.<br>• Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms.<br>• Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices.<br>• Resolve issues related to file-sharing and print services, ensuring smooth operational functionality.<br>• Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution.<br>• Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets.<br>• Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.
We are looking for a skilled Data Center Capacity Analyst to join our team on a Contract-to-Permanent basis. In this role, you will play a key part in managing capacity and ensuring the seamless operation of data center infrastructure. This position is based in Ashburn, Virginia, and offers an exciting opportunity to work with cutting-edge technologies while supporting critical business operations.<br><br>Responsibilities:<br>• Monitor and manage data center capacity to ensure optimal performance and accurate forecast modeling.<br>• Collaborate with Facilities Management teams to evaluate the impact of day-to-day activities and project deployments on power, space, and cooling resources.<br>• Participate in planning efforts to optimize data center space, including developing rack elevations and estimating power consumption.<br>• Oversee the design, construction, and event management of white space expansions within the data center.<br>• Ensure all operational procedures and global standards are consistently followed to support the Data Center Operations team.<br>• Implement administrative and operational policies in alignment with corporate goals and strategic objectives.<br>• Conduct security, access, and data center audits to ensure compliance with established standards and practices.<br>• Perform postmortem analyses to identify root causes of operational issues and implement corrective actions.<br>• Proactively maintain relationships with key business units to align workloads and ensure their needs are met.<br>• Stay informed about new products, market trends, industry developments, and best practices to drive innovation.
We are offering a long-term contract employment opportunity for a PC Technician in Washington, District of Columbia, United States. This role primarily focuses on managing and operating global conferencing services, video conferencing gateway technologies, and other related duties. As a PC Technician, you will be coordinating with IT solution leadership, design architects, and other cross-functional groups for audio-visual design projects. <br><br>Responsibilities:<br><br>• Manage and operate global conferencing services with leading industry AV solutions such as Polycom and Neat devices<br>• Handle configuration and management of video conferencing gateway technologies<br>• Participate in audio-visual design projects in coordination with IT solution leadership, design architects, and other cross-functional groups<br>• Gain expertise on intuitive conferencing appliances like Crestron and Cisco<br>• Manage integrated conferencing and collaboration solutions and platforms like Teams, Zoom, Webex<br>• Ensure all meeting setups are done half an hour to an hour ahead of time and be readily available on-site during meetings<br>• Assist users in connecting to Wi-Fi and projecting using portable equipment like laptops<br>• Ensure the proper functioning and maintenance of computer hardware, Dell technologies, Linux technologies, Mac computers, and Apple devices<br>• Conduct A/B testing and manage active directory and backup technologies<br>• Handle the setup and cleanup of conference rooms and manage video conferencing and web conferencing systems<br>• Operate video cameras and other related equipment
We are looking for a skilled PC Technician to join our team in Woodbridge, Virginia. This contract position offers an exciting opportunity to work with diverse technologies, including computer hardware, operating systems, and networking tools. If you have a passion for troubleshooting and supporting a variety of devices, we encourage you to apply.<br><br>Responsibilities:<br>• Diagnose and repair computer hardware issues across multiple platforms, including Dell, IBM, and Apple devices.<br>• Install, configure, and maintain Linux and Mac operating systems to ensure optimal performance.<br>• Perform AB testing to verify system functionality and identify areas for improvement.<br>• Manage backups and recovery processes to safeguard data integrity.<br>• Set up and maintain network cable installations to support seamless connectivity.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve software and hardware issues in a timely manner.<br>• Provide technical support for Apple devices and related peripherals.<br>• Collaborate with team members to implement system upgrades and enhancements.<br>• Document procedures and issue resolutions to improve service efficiency.
We are in search of a Business Systems Manager to join our team in Bethesda, Maryland. This role is crucial in managing and enhancing our suite of financial systems that bolster our core operations in the Investment Management industry. As a Business Systems Manager, your role will involve overseeing ERP and related business applications, assuring robust system performance and a smooth user experience that aligns with our financial workflows.<br><br>Responsibilities:<br><br>• Act as the primary administrator and subject matter expert for core financial systems, including NetSuite, ACBS, Kyriba, and other secondary platforms.<br>• Manage system configurations, workflows, user access, and enhancements while ensuring stability, performance, and uptime.<br>• Collaborate closely with Finance, Accounting, Loan Operations, Data, and Application Development teams to ensure systems are efficient, scalable, and reliable.<br>• Troubleshoot system issues and collaborate with both internal stakeholders and external support teams.<br>• Work in partnership with Finance, Treasury, Accounting, and Operations teams to identify system needs, resolve pain points, and drive optimization.<br>• Analyze data from financial systems to support reporting and business insights, ensuring data consistency and integrity across platforms.<br>• Oversee daily operations of system and data integrations, ensuring accuracy and timely data flow.<br>• Provide training, documentation, and support to ensure effective system use, leading user acceptance testing and supporting bug tracking and issue resolution.<br>• Utilize skills such as Atlassian Jira, Business systems, Confluence, CRM, Gap Analysis, AB Testing, Agile Scrum, Backlog Grooming, Business Process Functions, and Business Requirement Document to fulfill responsibilities effectively.<br>• Support ongoing integration projects with internal and external technical teams, monitoring integration performance, escalating and resolving issues as needed.
We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals.<br><br>Responsibilities:<br><br>• Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members.<br>• Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions.<br>• Represent cybersecurity interests in significant technology governance initiatives.<br>• Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks.<br>• Regularly assess and document the effectiveness of key security controls.<br>• Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff.<br>• Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics.<br>• Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.
