I. JOB SUMMARY/RESPONSIBILITIES:
• Markets and maintains relationships and alliances that promote affiliated clinics and hospitals, and satisfaction and utilization of services of The Queen’s Health System (QHS).
• Serves as the business development manager and liaison for matters related to the support for Electronic Health Record (EHR) Integration Products and Services on a 24/7 basis to affiliate physicians, clinics, and other healthcare entities.
• Functions as the affiliate’s customer success manager and the primary point of contact for all matters related to the functionality of the EHR .
II. TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, speaking, finger dexterity.
• Frequent: sitting.
• Occasional: standing, walking.
• Infrequent: stooping/bending, reaching at and below shoulder level.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Work schedule may require 24 hour/7 day a week support as needed.
• Must have access to a motor vehicle. Meets and complies with qualifications set forth in QMC Fleet/Motor Vehicle Policy.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• Bachelor’s degree in business, marketing, healthcare, information technology or related field; or four (4) years related experience may be substituted for the education requirement.
• Master’s degree preferred.
• Epic systems or other HIS/CIS certification preferred.
• Valid U.S. driver’s license required in accordance with Hawaii state law rules and regulations.
• Driver’s abstract or evidence of good driving record.
B. EXPERIENCE:
• In addition to the education requirement, five (5) years of progressive experience in customer service, client service or account management.
• Three (3) years of experience with Epic Community Connect or other Host/Hosted environments preferred.
• Prior clinical experience in a hospital or practice management setting preferred.
• Prior marketing/sales experience, management and project management preferred.