32 results for Customer Service Representative in San Diego, CA

Customer Service Representative Robert Half is working with an established organization to hire a Customer Service Representative who excels at communication, problem-solving, and handling customer inquiries in a professional and friendly manner. As a Customer Service Representative, you will be the voice of the company, providing assistance to customers via phone, email, and online chat. This role requires efficient handling of inquiries, building rapport, and ensuring customer satisfaction. You will also work closely with other teams to meet company standards and excel in delivering customer-focused solutions. Schedule Details:<ul><li>First 3 Months: Fully in-office for comprehensive onboarding and hands-on training.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Respond to incoming inquiries, including questions about products, services, and billing, in a timely and professional manner </li><li>Address and resolve customer issues or complaints using effective problem-solving techniques </li><li>Escalate complex issues to appropriate departments while maintaining clear and prompt communication with customers</li><li>Maintain accurate and up-to-date records of customer interactions in CRM systems </li><li>Provide follow-up support to ensure customer satisfaction and retention </li><li>Collaborate with internal teams to streamline processes and enhance the customer experience </li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in San Diego, California. This role is within the industry, and you will be tasked with processing customer applications, maintaining customer records, and managing inquiries. Responsibilities: • Efficiently and accurately process customer credit applications• Maintain comprehensive and up-to-date customer credit records• Manage a high volume of inbound calls and handle customer inquiries promptly• Ensure all necessary requirements are met on new applications before forwarding to the insurance carrier• Work in Salesforce for processing insurance applications and cases, ensuring a smooth and efficient process for agents from start to finish• Regularly review and follow up with agents and carriers on all requirements• Provide detail oriented correspondence with customers and team members via email and phone• Collaborate closely with team members to meet common goals and provide assistance when necessary• Handle order entries and perform other administrative tasks as needed• Work with relevant vendors for necessary follow-ups.

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract-to-permanent position offers an opportunity to work in the health and biotech industry, providing exceptional service to clients and stakeholders. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining efficient communication. Responsibilities: • Address customer inquiries and concerns promptly, ensuring a seamless resolution from start to finish. • Coordinate with internal departments to follow up on customer issues and provide timely updates. • Utilize multiple internal systems to manage orders, troubleshoot issues, and deliver high-quality customer service. • Identify and report service challenges or customer concerns to management for resolution. • Assist with special projects and tasks as assigned by leadership. • Maintain accurate and detailed records of customer interactions, orders, and resolutions. • Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. • Handle inbound and outbound calls, as well as email correspondence, to address customer needs. • Schedule appointments and manage order entries with precision and attention to detail. • Be prepared for occasional mandatory overtime as required by management.

Customer Service Representative We are looking for a Customer Service Representative to join our team on a contract basis in San Marcos, California. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with customers to ensure their needs are met effectively. You will play a vital role in maintaining customer satisfaction through accurate data management and efficient communication. Responsibilities:• Process customer orders promptly and accurately, ensuring all relevant information is captured.• Provide exceptional support to customers by addressing inquiries and resolving issues in a precise and effective manner.• Enter and manage data with precision using various software tools to maintain records and ensure accuracy.• Coordinate the shipment of goods, including tracking deliveries and communicating updates to customers.• Verify customer details to ensure all information is up-to-date and correct.• Collaborate with team members to streamline processes and improve workflow efficiency.• Ensure timely communication with customers through platforms like Microsoft Outlook.• Monitor and manage logistics to ensure deliveries align with customer expectations.

Customer Service Representative Are you ready to deliver top-notch customer service in the retail industry? A company in Vista is looking for a skilled Customer Service Representative to join their team. If you enjoy building customer relationships and solving problems, this is the role for you! Key Responsibilities:<ul><li>Address customer inquiries regarding products, promotions, and company policies through phone, email, and chat platforms.</li><li>Process orders, returns, and refunds while maintaining accurate records in the company database.</li><li>Troubleshoot customer issues and resolve complaints quickly and professionally.</li><li>Collaborate with warehouse and shipping departments to ensure timely delivery of customer orders.</li></ul>

Customer Service Agent Robert Half is working with a dynamic client to hire a Customer Service Representative. This position provides a unique opportunity to grow professionally in a supportive environment, starting with three months fully in-office for training, followed by a flexible hybrid work schedule. The Customer Service Representative will be the primary point of contact for customers, delivering exceptional service through phone, email, and online channels. During the first three months, team members will undergo a thorough in-office training designed to familiarize them with company systems, processes, and tools. After training, the role transitions into a hybrid schedule combining remote work and in-office days, ensuring flexibility and continued collaboration. Key Responsibilities<ul><li> Address customer inquiries, provide information on products and services, and resolve issues efficiently to ensure satisfaction.</li><li> Accurately log customer interactions, process orders, service requests, and troubleshoot issues using the company’s CRM system.</li><li>Partner with team members and other departments to resolve complex issues and provide seamless customer experiences.</li><li>Maintain customer records and ensure all internal reporting is completed accurately and on time.</li><li> Share customer feedback with management to support continuous improvement in services and processes.</li><li>Meet key performance indicators, such as response times and resolution rates.</li></ul>

Client Associate Representative Are you an exceptional communicator with a keen attention to detail and a passion for client engagement? Robert Half is partnering with a reputable organization to place an experienced Client Associate in a fully on-site role. This is an exciting opportunity to contribute to a fast-paced team environment in Tierra Santa , CA while building lasting relationships with clients and ensuring seamless service. As a Client Associate, you’ll serve as the primary point of contact for clients, helping them resolve inquiries, coordinate services, and manage accounts. Your role is integral to ensuring client satisfaction through proactive communication, efficient problem-solving, and a welcoming demeanor. Key Responsibilities:<ul><li>Build and maintain strong client relationships through excellent interpersonal and communication skills </li><li>Respond to client inquiries regarding services, accounts, and billing, ensuring prompt and professional resolution </li><li>Manage administrative tasks such as scheduling client meetings, preparing reports, and maintaining up-to-date records</li><li>Collaborate with internal teams to deliver client-focused solutions and ensure the highest level of service </li><li>Process contracts, proposals, and other documentation, ensuring accuracy and compliance with company standards </li><li>Provide on-site support to enhance client interaction and foster strong working relationships during visits or consultations </li></ul>

Call Center Representative Are you looking for an opportunity to deliver excellent customer service in a dynamic, fast-paced environment? Robert Half is working with a client to find a dedicated Call Center Representative who thrives on creating positive interactions with customers while solving problems efficiently. The Call Center Representative will be responsible for handling inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and providing solutions in a timely manner. This role is ideal for candidates with strong communication skills, exceptional attention to detail, and a passion for delivering excellent service. Key Responsibilities<ul><li>Handle inbound and outbound calls to assist customers with questions about products, services, or account-related concerns.</li><li>Troubleshoot and resolve customer issues efficiently while maintaining professionalism.</li><li>Provide information about company processes, account statuses, billing details, and more.</li><li>Document customer interactions accurately within the company’s CRM system.</li><li>Handle escalated calls or transfer complex issues to the appropriate department as needed.</li><li>Identify patterns in customer inquiries and recommend solutions to enhance the customer experience.</li></ul>

Contact Center Agent Are you a customer service superstar who thrives in fast-paced environments? Robert Half is partnering with our client to find a results-driven and personable Contact Center Agent to join their team. If you excel at solving problems, managing inquiries, and delivering exceptional customer experiences, this role is perfect for you! Key Responsibilities:<ul><li>Respond to inbound calls, emails, and chats to address customer inquiries, concerns, and requests efficiently and professionally.</li><li>Provide accurate information about products, services, and policies to customers.</li><li>Resolve customer issues by investigating problems and finding solutions or escalating them to the appropriate team when necessary.</li><li>Document customer interactions accurately in the contact center system to maintain detailed and organized records.</li><li>Follow operational procedures and guidelines to ensure consistent service delivery.</li><li>Handle high-volume interactions while maintaining a positive and empathetic attitude.</li><li>Contribute to the success of the contact center by meeting or exceeding individual and team performance targets.</li></ul>

Call Center Representative Want to build your career in the financial services industry? A leading San Marcos-based financial company is seeking a Call Center Representative who thrives in fast-paced environments and excels in delivering exceptional client support. This role is ideal for someone with an interest in finance and a commitment to ensuring positive customer experiences. Key Responsibilities:<ul><li>Answer customer inquiries regarding financial products, services, and account-related issues.</li><li>Process transactions, resolve complaints, and provide clear, detailed information about company policies.</li><li>Manage a high volume of calls while maintaining accuracy and efficiency in your work.</li><li>Utilize CRM platforms to input data and track client interactions, ensuring seamless follow-ups.</li></ul>

Call Center Agent Join a company that values meaningful connections and creating exceptional customer experiences. Our client, a respected organization in the biotech industry is looking for a skilled and personable Call Center Agent to join their team. Whether answering inquiries, resolving challenges, or providing valuable guidance, you’ll be instrumental in building positive relationships with customers. As a Call Center Agent, you'll act as the face and voice of the company, assisting customers as their go-to resource for information and problem-solving. If you excel in communication, thrive on multitasking, and enjoy delivering outstanding service, we want to hear from you. Key Responsibilities<ul><li>Answer incoming calls, respond to emails or chat inquiries, and provide accurate, professional, and timely assistance to resolve customer questions or issues.</li><li>Address and troubleshoot customer concerns, escalating complex issues to the appropriate department as needed.</li><li> Assist with order processing, account updates, payment inquiries, and service requests.</li><li>Stay updated on products, services, and company policies to serve as a reliable source of information for customers.</li><li> Accurately document customer interactions and details into internal systems.</li></ul>

Call Center Representative Looking for a dynamic role in the healthcare industry? A leading healthcare organization in Escondido is seeking a dedicated Call Center Representative to provide exceptional service to patients and ensure a seamless communication experience. If you have strong verbal skills and a passion for helping others, join this rewarding and fast-paced environment! Key Responsibilities:<ul><li>Handle inbound and outbound calls, assisting patients with scheduling appointments, billing inquiries, and general questions.</li><li>Provide detailed information about healthcare services and resolve customer concerns professionally and empathetically.</li><li>Maintain patient records and input accurate data into the healthcare system.</li><li>Collaborate with other departments to ensure patient needs are met promptly and effectively.</li></ul>

Customer Service Specialist Are you passionate about delivering exceptional service and creating positive customer experiences? A company in Vista is seeking a skilled Customer Service Specialist to join their team in the e-commerce industry. This is an exciting opportunity for someone who thrives in customer-facing roles and excels at problem-solving in fast-paced environments. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.</li><li>Process product orders, exchanges, and refunds, ensuring the highest level of satisfaction.</li><li>Collaborate with warehouse teams to track shipments and resolve delivery issues.</li><li>Maintain detailed records of customer interactions in CRM platforms.</li><li>Recommend products and services based on customer needs and feedback.</li></ul>

Customer Service Specialist Are you ready to provide excellent customer support in the financial services industry? A growing company in San Marcos is on the hunt for a talented Customer Service Specialist who is passionate about helping clients and thrives in detail-oriented roles. Key Responsibilities:<ul><li>Assist customers with inquiries regarding financial products and account services via phone and email.</li><li>Process transactions, document account updates, and resolve discrepancies efficiently.</li><li>Provide clear explanations of financial policies and procedures to customers.</li><li>Maintain accurate records in CRM platforms while ensuring compliance with company and regulatory standards.</li><li>Collaborate with internal teams to drive customer resolutions and build lasting satisfaction.</li></ul>

Call Center Specialist Are you an enthusiastic communicator with a problem-solving mindset and a passion for customer service? Robert Half is collaborating with a respected organization to find a dedicated Call Center Representative to join their team. As a Call Center Representative, you'll act as the primary point of contact for incoming inquiries across multiple communication channels, including phone, email, and chat. Your ability to quickly address customer concerns, provide accurate information, and ensure a seamless resolution will directly contribute to the company’s reputation for outstanding service. Key Responsibilities<ul><li>Answer inbound calls and respond to customer emails and chats in a professional and timely manner </li><li> Address customer concerns effectively and escalate unresolved issues to the appropriate team for resolution </li><li>Maintain up-to-date customer records using CRM tools and ensure accurate data entry </li><li>Stay informed about company services and products to provide knowledgeable solutions </li><li>Work closely with other departments to streamline communication and improve customer outcomes </li><li> Meet or exceed individual and team key performance indicators (KPIs) such as response time and resolution rates </li></ul>

Customer Experience Specialist We are looking for a compassionate and dedicated Customer Experience Specialist to join a wonderful non-profit in San Diego, California. In this Contract-to-Permanent role, you will play a vital part in connecting individuals with essential services and support, helping to strengthen communities and improve lives. If you are passionate about providing exceptional service and making a meaningful impact, we encourage you to apply. Responsibilities:• Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on client needs.• Accurately document all client interactions in web-based systems in a timely manner.• Stay informed about available services, programs, and resources to provide up-to-date information to clients.• Work collaboratively with internal teams to address and resolve client concerns effectively.• Deliver exceptional customer service by maintaining an attentive and empathetic tone in all interactions.• Utilize various computer programs, including CRM systems, to manage and track client information and service delivery.• Assist with billing or benefit-related questions to ensure clients receive accurate information.• Handle customer concerns efficiently, ensuring a positive resolution to their inquiries or issues.• Support the team in maintaining compliance with organizational standards and protocols.• Adapt to evolving systems or processes to enhance service delivery as needed.

Customer Associate Robert Half is working with a dynamic organization to fill the role of Customer Associate, a position that focuses on driving customer satisfaction and supporting internal teams in achieving their goals. The Customer Associate will act as the main connecting point between customers and internal teams. This role involves addressing customer inquiries, resolving challenges, and managing administrative processes crucial for sustaining positive client interactions. The ideal candidate is detail-oriented, proactive, and has a genuine enthusiasm for building lasting relationships with customers. Key Responsibilities<ul><li> Serve as the first point of contact for clients, addressing questions or concerns and explaining products and services.</li><li>Investigate and resolve customer issues promptly while maintaining high standards of service and professionalism.</li><li> Manage customer accounts, update records, and ensure data accuracy within CRM systems.</li><li>Provide consistent and clear communication, both internally (with teams) and externally (with customers).</li><li> Work closely with account managers, sales teams, and service personnel to ensure timely delivery of customer solutions.</li><li>Create, prepare, and manage documentation, including invoices, service agreements, reports, and more.</li><li>Conduct regular follow-up calls or emails to maintain strong relationships and ensure customer satisfaction.</li></ul>

Customer Associate Robert Half is partnering with a trusted client to hire a collaborative and detail-oriented Customer Associate for a fully on-site position. This role is an excellent opportunity for individuals motivated by delivering exceptional service while working in a team-oriented environment. As a Customer Associate, you will play an integral role in supporting client operations by managing inquiries, coordinating processes, and facilitating communication between internal teams and customers. This fully on-site role requires exceptional interpersonal skills and a proactive approach to ensure client satisfaction. Key Responsibilities:<ul><li>Serve as the primary contact for customers, resolving inquiries with professionalism and enthusiasm </li><li> Maintain accurate records in customer databases, ensuring seamless updates and compliance </li><li>Work closely with other departments to ensure alignment in customer needs, sharing feedback and recommendations </li><li>Assist clients with account oversight, troubleshooting concerns, and enhancing overall satisfaction </li><li>Coordinate client meetings and ensure the timely delivery of requested services </li><li>Prepare customer-related reports and analyze data for insights into improving service efficiency</li></ul>

Client Associate Robert Half is assisting a dynamic organization in Mira Mesa, CA to find an enthusiastic Client Associate to join their team. The Client Associate will play an essential role in supporting clients and internal teams with administrative and customer service functions. Fully integrated into the team onsite, this role involves working directly with clients, coordinating projects, and handling operational processes to ensure smooth and timely delivery of services. Key Responsibilities:<ul><li>Serve as the primary point of contact for clients, responding to inquiries, addressing issues, and ensuring top-notch customer service.</li><li>Prepare documents, process requests, and maintain accurate client records using company systems.</li><li>Manage appointments, track deadlines, and coordinate meetings between clients and internal teams.</li><li>Assist in managing client accounts by monitoring contracts, service agreements, and renewals.</li><li>Work closely with department managers to provide updates and ensure seamless communication.</li><li> Address client concerns, escalate issues as necessary, and follow through on resolutions.</li><li>Ensure all client documentation is accurate and compliant with company policies and procedures.</li></ul>

Call Center Specialist Embark on an exciting opportunity as a Call Center Specialist for a leading healthcare support company in San Marcos, CA. In this role, you’ll combine problem-solving skills with exceptional communication to deliver outstanding customer service. If you thrive in a fast-paced environment that centers on creating positive customer experiences, apply now! Key Responsibilities:<ul><li>Handle inbound calls from patients, providers, or partners, addressing inquiries about health services, billing, or other concerns promptly.</li><li>Resolve customer issues by identifying solutions, escalating cases when necessary, and following up to ensure satisfaction.</li><li>Accurately document all interactions in the company’s CRM software, ensuring case notes are complete and actionable.</li><li>Monitor ticket completion metrics and meet daily performance goals, such as first-contact resolution (FCR) and customer satisfaction (CSAT).</li><li>Educate customers on program offerings, policies, and options, fostering greater service value and trust.</li><li>Participate in monthly training sessions to stay updated on new procedures, software enhancements, and product offerings.</li></ul>

Customer Success Specialist Robert Half is seeking an experienced and professional Customer Success Specialist to join one of our valued clients in the beautiful beachside community of La Jolla, California. As a Customer Success Specialist, you will act as the first point of contact for customers, addressing inquiries, resolving concerns, and building lasting relationships. This position begins with a comprehensive in-office training program to immerse you in the company's processes and policies, with hybrid flexibility available after the first three months. Join a team known for its exceptional service and collaborative work culture! Training & Schedule Details:<ul><li>First 3 Months: Fully in-office for training and onboarding at the La Jolla location.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and online chat with professionalism and efficiency.</li><li>Provide detailed product/service information, troubleshoot issues, and resolve concerns to ensure customer satisfaction</li><li>Maintain accurate documentation of customer interactions in CRM systems</li><li>Assist customers with account management, order tracking, and billing inquiries</li><li>Escalate unresolved or complex issues to the appropriate department while maintaining clear communication with customers</li><li>Collaborate with internal teams to optimize workflows and refine the overall customer experience</li><li>Contribute to team goals by meeting individual performance metrics and participating in departmental initiatives</li></ul>

Account Specialist Robert Half is assisting a dynamic company in La Mesa, CA with their search for an Account Specialist to join their team. This role is ideal for professionals with strong communication skills and a background in customer account management, billing, and financial transaction coordination. Key Responsibilities<ul><li>Maintain and manage customer accounts, ensuring accuracy and timely resolution of discrepancies.</li><li>Process account transactions, including invoices and payments, and enter relevant data into accounting systems.</li><li>Prepare and review account statements, ensuring clear and accessible communication with customers.</li><li>Monitor accounts receivable and coordinate collections processes while maintaining positive client relationships.</li><li>Assist with cash application and payment reconciliation, investigating and resolving discrepancies.</li><li>Collaborate with internal departments (accounting, customer service, and sales) to ensure seamless account operations and timely reporting.</li><li>Ensure compliance with company policies and regulations related to billing, account management, and financial reporting.</li><li>Support audits involving financial transactions and customer account documentation.</li><li>Recommend process improvements for account management systems or practices to improve efficiency and accuracy.</li></ul>

Office Services Associate We are offering a contract to permanent employment opportunity for an Office Services Associate in Newport Beach, California. The successful candidate will play a crucial role in supporting our teams with a wide array of office tasks. The role is primarily focused on handling customer interactions, processing office functions, and ensuring operations run smoothly. Responsibilities: • Accurately process and maintain logs for all office services work. • Handle customer interactions in person, over the phone, or electronically, offering excellent customer service. • Ensure job tickets are properly filled out before initiating work. • Perform tasks in office services, mainly reprographics, mail, and intake functions following established procedures. • Communicate effectively with supervisor or client on job or deadline issues. • Prioritize workflow and meet contracted deadlines for accepting, completing, and delivering all work. • Troubleshoot basic equipment problems and place service calls when needed. • Maintain a high level of confidentiality when handling sensitive documents and information. • Adhere to company policies in addition to client site policies. • Perform quality assurance on own work and work of others. • Maintain machines, including loading them with various paper toner supplies.

Receptionist (Bilingual) A medical company in Escondido is seeking a personable and professional Bilingual (Spanish-English) Receptionist to manage front desk operations and provide exceptional customer support to patients. If you enjoy helping others while working in a fast-paced environment, this is the perfect opportunity for you to showcase your bilingual skills and grow your career in healthcare! Responsibilities:<ul><li>Greet and check in patients promptly and professionally while delivering excellent customer service.</li><li>Schedule and confirm appointments, provide reminders, and handle rescheduling requests.</li><li>Answer and direct phone calls in both Spanish and English, ensuring clear and effective communication.</li><li>Process paperwork, maintain an organized front desk, and handle clerical tasks such as data entry and recordkeeping.</li><li>Collaborate with the healthcare team to address patient inquiries and resolve concerns.</li></ul>

Account Representative Robert Half is seeking highly motivated and detail-oriented Account Representative for our clients across diverse industries, including finance, non-profit, construction, and property management. The Account Specialist will be responsible for handling a variety of financial transactions, ensuring accuracy, and supporting day-to-day business operations. This is an excellent opportunity to develop your accounting career within an innovative work culture. Key Responsibilities:<ul><li>Manage accounts payable (AP) and accounts receivable (AR) processes, including invoicing, payment posting, and reconciliations.</li><li>Maintain accurate records of financial transactions, ensuring proper coding of expenses and revenue in the general ledger.</li><li>Reconcile company bank accounts, credit cards, and other financial accounts on a monthly basis.</li><li>Monitor outstanding balances and coordinate with clients/customers to collect overdue payments.</li><li>Generate financial reports such as aging reports, account statements, and billing summaries for management review.</li><li>Collaborate with internal teams to process expense reports, provide financial insights, and ensure department alignment on budgets.</li><li>Communicate with vendors and customers to resolve discrepancies or inquiries regarding invoices and payments.</li><li>Support month-end and year-end closing activities, including accrual calculations and journal entry preparation.</li><li>Ensure compliance with company policies and applicable accounting standards (e.g., GAAP).</li><li>Assist with audit preparation by organizing and providing necessary financial documentation.</li></ul>

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