Technical Solution Engineer, Google Play
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
- 4 years of experience in Android development.
- 6 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Preferred qualifications:
- 4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
- Foundational Knowledge of mobile app development on Android or iOS development.
About the job
We are building and operating a global store connecting our users to amazing developer content. Trust, choice and delight are core tenets of our strategy. We are constantly innovating at scale and enabling developers to successfully operate their businesses worldwide in a rapidly changing global market.
The primary mission of the team is to support the growth of Google Play app and game developers by enabling their business growth through the successful utilization of Google Play’s products, solutions, and services. The organization should serve as developer’s primary technical POCs via established, ongoing relationships.
Android is Google’s open-source mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world.
Responsibilities
- Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.
- Work with developers to drive adoption of high quality Google Play features and services.
- Develop advanced product knowledge with specialization in one or more components, including dependencies on other products and teams.
- Work with external developers, generate developer insights, create written guidance, write example code, author blog posts, design APIs, and propose product changes.
- Develop an in-depth understanding of Google Play’s products/solutions and underlying architectures by troubleshooting, reproducing, determining the root cause for developer reported issues, and building tools for faster diagnosis.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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