Account Strategist, Engage, Google Customer Solutions (Cantonese, English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience working in advertising sales, marketing, consulting, or media.
- Ability to communicate in Cantonese and English fluently to support client relationship management in this market.
Preferred qualifications:
- Experience in advertising, media account management, and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling, and competitive promoting.
- Ability to use problem solving skills to leverage data to uncover insights, support proposals, and analyze impact.
- Ability to manage multiple projects while paying strict attention to detail, working individually and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an Account Strategist, you will provide quality client service, research and market analysis in local language (Cantonese). You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You'll set the direction and the strategy for how their advertising can reach thousands of users.
In this role, your understanding of online media and commercial acumen will shape how new and existing businesses grow. You will listen to the customers’ needs, understand the details of individual campaigns and explore and uncover business opportunities for key clients. Working with the clients, you'll set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks, and creating plans for achievement.
- Collaborate within the Sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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