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Senior Manager, Service Relationship
Date Posted: 04/10/2024
Job #: 3034787
Location: Lone Tree
Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Senior Manager of Service Relationship
* Deadline to apply by April 23rd, 2024
About the role
The Senior Manager, Service Relationship will serve as a people leader and
role model to drive exceptional focus on meeting the needs of Providers,
Recipients, and business partners by harnessing the talents/outputs across
the key operating departments (CX Ops, Reimbursement, Supply Chain,
and Field Sales) within Cochlear. This role will lead the Service
Relationship account managers that act as the point of contact for
providers, building customer and company relationships, and enabling
revenue generation for Cochlear. The Senior Manager is accountable for the
daily management and oversight of the processes, service levels, policies
and procedures related to the support of our key strategic accounts. Key
activities include developing and orchestrating a model aimed at delivering a
superior customer service experience, coaching and developing a team of
professional account managers, meeting / exceeding service levels,
and, in partnership with Senior Field Sales Leadership, en
sure healthy provider relationships contribute toward Revenue target
attainment. Alongside these activities is the constant requirement of
...
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