Payments Terminals Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

 Our product organization is growing, and we are seeking a product manager to join our hardware merchant solutions team.

The Payment Terminal Product Manager will play a key role in defining and executing the product strategy and roadmap for payment terminal solutions across our multiple platforms. In this role you will be responsible for the end-to-end delivery of POS Terminal software and POS terminal solutions. This may extend to other manufacturers in the future.  You will work closely with cross-functional teams, including software development, design, commercialization, sales, and operations, to deliver innovative and customer-centric payment solutions.

Responsibilities:

• Develop business cases for new products and features

• Engage with our client facing teams to fully understand the needs of current and prospective clients

• Define the roadmap, product requirements, create user stories and define acceptance criteria

• Own and maintain the terminal product roadmap including ongoing prioritization/backlog

• Partner with cross functional commercialization team to develop go-to-market plans, product messaging, and sales enablement materials.

• Collaborate with the merchant operations team to ensure optimal client experience related to client terminal activation and support

• Serve as escalation point and SME to production support team for issues/incident resolution management

Required Qualifications:

• Think strategically and critically while also being able to execute at a tactical level

• Executive level presentations

• Payment terminal ecosystem including working with terminal manufacturers knowledge

• Multi year experience with semi integrated model, android OS, UI/UX

• Technical knowledge and experience with EMV, contactless, encryption and tokenization

• Leading cross functional teams with success experience

• Engage directly with software developers with experience in Agile and Scrum methodologies

• Understand how to navigate challenges and make recommendations/decisions around tradeoffs to continue achieving goals

Desired Qualifications:

• Technical Writing

• Supporting enterprise clients experience

Minimum Educational Requirements: BA degree with equivalent work experience

Skills:

• Critical Thinking

• Troubleshooting

• Written, and Verbal Communication Skills

Shift:

Hours Per Week: