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    5 results for Desktop Support Analyst in Beverly, MA

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    We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams.

    Responsibilities:
    • Deliver prompt and effective support for hardware and software issues in a hybrid work setting.
    • Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.
    • Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.
    • Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.
    • Maintain accurate records of asset inventory and incident resolutions using standard tools.
    • Support onboarding and offboarding processes, as well as device lifecycle management.
    • Ensure timely follow-up and resolution of service tickets and requests.
    • Troubleshoot and maintain laptops, desktops, docking stations, and printers.
    • Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.
    • Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
    • Associate degree or equivalent work experience in IT; certifications such as CompTIA A+ or Microsoft MD-100/MD-101 are preferred.
    • Minimum of 5 years of hands-on experience in desktop support within a detail-oriented setting.
    • Proficiency with Windows operating systems, Microsoft 365 applications, and remote support tools.
    • Familiarity with law firm software, workflows, and platforms like iManage and ServiceNow is advantageous.
    • Expertise in troubleshooting mobile devices, imaging technologies, and endpoint management tools.
    • Strong client service skills with a proactive approach to resolving technical issues.
    • Excellent verbal and written communication abilities, with a focus on delivering user-centric solutions.
    • Ability to manage tasks effectively in a fast-paced environment while maintaining attention to detail.

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    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    5 results for Desktop Support Analyst in Beverly, MA

    Desktop Support Analyst
    • Boston, Ma, MA
    • onsite
    • Contract / Temporary to Hire
    • - USD / Hourly
    • We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams.<br><br>Responsibilities:<br>• Deliver prompt and effective support for hardware and software issues in a hybrid work setting.<br>• Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.<br>• Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.<br>• Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.<br>• Maintain accurate records of asset inventory and incident resolutions using standard tools.<br>• Support onboarding and offboarding processes, as well as device lifecycle management.<br>• Ensure timely follow-up and resolution of service tickets and requests.<br>• Troubleshoot and maintain laptops, desktops, docking stations, and printers.<br>• Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.<br>• Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
    • 2025-07-08T20:18:42Z
    Snr Help Desk Analyst
    • Woburn, MA
    • onsite
    • Permanent
    • 100000.00 - 113000.00 USD / Yearly
    • We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
    • 2025-07-28T11:04:26Z
    Help Desk Analyst
    • Woburn, MA
    • onsite
    • Permanent
    • 90000.00 - 94000.00 USD / Yearly
    • Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
    • 2025-07-28T11:04:26Z
    SAP ERP Configuration SME
    • Portsmouth, NH
    • onsite
    • Permanent
    • - USD / Yearly
    • Job Posting: SAP ERP Analyst – FI Module We're looking for a sharp SAP ERP Analyst with solid experience in the FI (Financial Accounting) module to join our team on-site (yes, every day – your desk misses you). If you know your way around SAP and can balance a ledger in your sleep, we want to hear from you. What You’ll Do: Support, configure, and enhance SAP FI processes Partner with finance teams to streamline workflows Troubleshoot system issues and lead upgrades/testing Translate complex business needs into SAP solutions What You Bring: Proven experience with SAP FI module Solid grasp of accounting and finance operations Bonus points for experience with SAP BPC and SAP Data Warehouse Analytical mindset and a love for solving ERP puzzles Comfortable working on-site permanent (we’ve got good snacks) Location: On-site, Monday to Friday Type: permanent If SAP FI is your playground and BPC/Data Warehouse are your favorite toys, let’s talk. Apply today!
    • 2025-07-28T11:04:26Z
    Information Security Manager
    • Boston, MA
    • onsite
    • Permanent
    • 150000.00 - 175000.00 USD / Yearly
    • <p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
    • 2025-07-07T18:44:10Z