WI3637625

1

Unspecified

40

JOB REQUIREMENTS: Our story At Alight, we believe a company\'s success
starts with its people. At our core, we Champion People, help our
colleagues Grow with Purpose and true to our name we encourage
colleagues to \"Be Alight.\" Our Values: Champion People - be empathetic
and help create a place where everyone belongs. Grow with purpose - Be
inspired by our higher calling of improving lives. Be Alight - act with
integrity, be real and empower others. It\'s why we\'re so driven to
connect passion with purpose. Our team\'s expertise in human insights
and cloud technology gives companies and employees around the world the
ability to power confident decisions, for life. With a comprehensive
total rewards package, continuing education and training, and tremendous
potential with a growing global organization, Alight is the perfect
place to put your passion to work. Join our team if you Champion People,
want to Grow with Purpose through acting with integrity and if you
embody the meaning of Be Alight. Learn more at careers.alight.com. The
Operations Services Manager (OSM) will oversee a team of colleagues and
is accountable for management of ongoing operations across their
assigned clients, which can include multiple service locations and
platforms. The OSM is responsible for ensuring timely execution of
ongoing client deliverables, as well as developing solutions to complex
problems across clients. The OSM will serve as the primary operations
escalation point, internally and externally, along with the Operations
Services Senior Manager or Director. May have project management
accountability, lead moderately complex projects, and participate in
client sales meetings as Subject Matter Expert/Advisor. The OSM is
responsible for people management including hiring, coaching, and
developing others. Function as the primary escalation point for clients
in aligned focus area (ie: Payroll, HCM, and Talent). Create, manage,
and execute upon required recovery plans and Root Cause Analysis
documentation as necessary; ensure internal stakeholders are notified
and actively participate in related client discussions. Attend
governance meetings and schedule periodic check-ins with client contacts
to discuss issues or concerns. Support the Domain Process Lead and
Client Service Manager in consultative best practice conversations with
clients. Lead aligned operations teams by providing direction,
linking\... For full info follow application link. Alight Solutions
provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion,
creed, sex, sexual orientation, gender identity, national origin, age,
disability, genetic information, pregnancy, childbirth or related
medical condition, veteran, marital, parental, citizenship, or domestic
partner status, or any other status protected by applicable national,
federal, state or local law. Alight Solutions is committed to a diverse
workforce and is an \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9766A4763C364030