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Job Summary/Basic Functions
The Student Engagement Coordinator is stationed at the front desk, providing customer service to walk-in visitors, answering the main phone line, and serving as the primary contact for student accounts and cashiering duties. This role supports student services, testing services, and facility scheduling at the Iron Mountain campus. The coordinator is also responsible for supervising student employees working in the testing center, food pantry, and student services front desk.
Student Service Responsibilities
- Serve as the initial customer service contact for Student Services, primarily stationed at the front desk to assist walk-in traffic and answer the main phone line
- Support Student Services by coordinating and implementing student activities on campus, taking the lead or assisting as needed
- Assist with events such as New Student Orientation, College Night, and other Student Services promotional and recruitment activities
- Provide outreach communications, data entry, and other administrative support to Student Services
- Responsible for inventory, ordering and distribution of supplies, incoming and outgoing mail; operating and maintaining standard office equipment; organizing and maintaining bulletin board information; preparing reports as needed for internal divisions and external auditing
Testing Center Responsibilities
- Coordinate testing center operations at the Iron Mountain campus in collaboration with the Testing Services Manager
- Print, organize, and distribute academic tests
- Manage the testing center work-study schedule and proctor tests as needed, either in-person in the testing center or remotely from the Student Services front desk
- Monitor testing center activities and make recommendations for improving practices, procedures, and policies
- Assess student needs and provide direct assistance to students
- Provide testing accommodations under the direction of the Director of Accessibility
Event management system (EMS) responsibilities:
- Supports the community event process, including but not limited to event request intake, customer service, contracts, reporting and analysis, and invoicing
- Support scheduling for non-academic community event, meeting and conference requests including coordinating facility set up, custodial services, fees and technology requirements
- Provide a high level of service and communication throughout pre-event, event and post-event, managing high level of interaction and communication
Student Account and Cashier responsibilities:
- Provide support for the Business Office by receiving and processing payments at the Iron Mountain Campus
- Prepare bank deposits, and receipts
- Act as a resource for students/families with the goal of answering questions and, if needed, connecting them with the appropriate department
- Develops and maintains Bay College Iron Mountain Campus AR manuals for AR processes and procedures
Supervisory responsibilities:
- Act as primary supervisor of Student Services, Food Pantry, and Testing Services work-study students
- Assign tasks, create semester work schedules, set work responsibilities and expectations, and track award usage
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