Job Description
Lab Courier Services Dispatcher - 1st Shift
Requisition ID
2024-49094
Overview
The Lab Courier Dispatcher (1st Shift) provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Completes all duties with a first time right mindset.
Why Nationwide Children's Hospital?
The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital. A Place to Be Proud.
Responsibilities
Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases.
Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats.
Assists in training of new staff and documents their progress per department guidelines.
Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
Maintains schedule to complete routine and on-demand routes daily.
Handles requests for pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines.
Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region.
Qualifications
Education:
High school diploma or equivalent.
Skills:
Familiarity with personal computer and/or mainframe systems required.
Skill in using database and spreadsheet software highly preferred. Analytical and organizational skills.
Excellent verbal and written communication skills.
Excellent interpersonal and problem-solving skills.
bility to multi-task.
Experience:
Knowledge of medical terminology.
MINIMUM PHYSICAL REQUIREMENTSOCCASIONALLY: 1-33% OF THE TIME (0.5 TO 2.5 HOURS)
Squat/kneel
Climb stairs
Standing
Walking
Reaching above shoulder
Driving (Work required)
Lifting/carrying up to 40 lbs.
Pushing/pulling up to 25 lbs.
Exposure to Blood and/or bodily fluids
Exposure to Communicable diseases and/or pathogens
Exposure to chemicals/medicationsUsage of Patient equipment
Exposure to fumes/gases/vaporsExposure to biohazard waste
Usage of machineryWorking outsideWorking in hot or cold environments
FREQUENTLY: 34-66% OF THE TIME (2.6 TO 5.0 HOURS)
Hand use: grasping, gripping, burning
CONTINUOUSLY: 67-100% OF THE TIME (5.1 TO 12 HOURS OR GREATER)
Bend/twist
Sitting
Flexing/extending of neck
Repetitive hand/arm usage
Computer skills
Lifting/carrying up to 10 lbs.
Audible speech
Hearing acuity
Depth perception
Color vision
Peripheral vision
Seeing- far/near
Problem solving skills
Decision making skills
Interpreting data skills
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.
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EOE M/F/Disability/Vet
