Job Description
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!
About Essential Utilities
delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
Are you looking for a fantastic career at Aqua? We have a great opportunity for an Administrative Assistant II. This position will report directly the the Senior Customer Care Coordinator. This role is intended to provide administrative support to division staff.
ESSENTIAL DUTIES:
* Coordinate the collection and transfer of customer account information for new acquisitions to IT to set up in customer database.
* Input new customer data into Banner (or current customer database) as needed.
* Work with billing department to resolve issues/disputes as needed
* Work with Compliance Department to resolve issues that include regulatory matters and customer complaints and assist with research and provide the data needed to respond to the NJ BPU.
* Input work orders for field maintenance such as service leaks, main breaks, curb box maintenance and meter repairs.
* Provide information to schedule and coordinate meter change-out program Provide progress reports and assist as needed to meet metrics. Orders meters and ERTS to ensure inventory is available for program.
* Review ACO metrics and provide assistance to divisions to ensure compliance in all categories.
* Provide and analyze weekly and monthly operating reports to the divisions.
* Investigate inactive accounts for potential new customer information.
* Support Leak adjustment program, coordinate paperwork and customer bill reduction with ACO.
* Analyze collection accounts and coordinate with management to reduce outstanding customer balances.
* Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
* Proficiency in Microsoft Office programs including Word, Excel and Access, e-mail applications, and have the ability to gain proficiency in company technical software such as SAP, CIS-Banner, TimeTrack, ServiceLink, Lawson and Powerplant.
* Must demonstrate ability to organize and complete multiple activities simultaneously
* Self-starter who can operate with little or no direct supervision
* Must have the personality, articulation (both spoken and written) and characteristics necessary to communicate effectively with customers, all levels of management, employees, regulatory agencies, government officials and vendors
* At least three years of experience in a responsible administrative position; bookkeeping, accounting experience or training a plus.
QUALIFICATIONS:
* High School diploma or equivalent
* Must reside within 30-45 minutes of on-site facility
Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
Family members cannot result in a supervisor/subordinate reporting relationship
Family members cannot work in the same department.
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
