The Texas Workforce Commission (TWC), a Family Friendly Certified Workplace, is seeking a Unit Support Coordinator (USC) - Sr USC to join the Alamo South Mgmt Unit 6-5 Vocational Rehabilitation Department located at 4241 Woodcock Dr Ste A105, San Antonio, 78228.
Benefits to working for TWC include:
- Competitive starting salary: $5,181.58 - $7,144.00/month.
- Salary and position level will be based on experience and demonstrated skills.
- This is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level.
Staff who serve customers directly will be limited to one day of telework per week during their probationary period of employment with TWC VRD, beginning with their first week of work. After successfully completing probation, this position may be approved to telework up to two days per week. HYBRID position.
The USC - Sr USC performs advanced - highly advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May train, lead, and/or prioritize the workload of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
GENERAL DUTIES:
- Provides management assistance to the VR Manager and performs rehabilitation work on an adjusted caseload for customers, utilizing the web-based customer case management system on the same day as received.
- Provides technical assistance to staff, other agencies, community programs and the general public regarding division programs.
- Assists with caseload budget management.
- Assists with conducting reviews to determine compliance with laws, regulations, policies, and procedures.
- Assists in resolving customer complaints.
- Researches information pertaining to legislative inquiries.
- Performs and monitors community outreach efforts including business development.
- Participates in employee selection process.
- Conducts analyses using agency data systems for unit quality improvement efforts and reporting requirements.
- Serves as team lead for the Unit Support Team.
- Assists in implementing the continuous improvement process.
- Provides assistance to the Unit Process Improvement Specialist, Assistive Technology Specialist, Purchasing Specialist, Unit Support Assistant, and OIB Worker.
- Responsible for determining eligibility, conducting comprehensive assessment, IPE development and implementation, purchasing, job development and placement to achieve outcomes.
- Performs related duties as assigned.
PREFERRED QUALIFICATIONS:
- Master's degree in Rehabilitation Counseling or Rehabilitation Management from an accredited college or university plus one year experience: 1) in interpreting/applying VR program policies/procedures, 2) planning/implementing/monitoring customer services, 3) coaching/mentoring and providing technical assistance for staff development, and 4) developing and providing training activities (or)
- Master's degree from an accredited college or university plus three years’ progressive experience working in a VR program. With three years’ experience in areas referenced above.
MINIMUM QUALIFICATIONS:
- USC: Graduation from an accredited four-year college or university plus two years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- Sr USC: Graduation from an accredited four-year college or university plus two years and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- One year of full-time experience may be substituted for each year (30 semester hours) of education.
- Must meet the Comprehensive System of Personnel Development (CSPD) educational requirements.
- Copy of official transcripts, certifications and/or credentials will be requested at the time of interview if applicable.
Duties requires up to 30% travel (within the State of Texas) and the ability to lift/carry 10 pounds.
All levels:
- Experience as a USC cited above must be in accordance with the career ladder requirements of the agency.
- Related work experience is defined as consultative services/technical assistance to program staff, and general knowledge of disabilities.
The salary for this position is $5,181.58 - $7,144.00 per month, depending on qualifications. TWC not only offers a competitive salary, but the State of Texas benefits package includes everything from health insurance, a retirement plan, and a variety of leave types. Learn about TWC jobs and benefits at www.texasworkforce.org/twcjobs.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf.
HOW TO APPLY:
- To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo.net (keyword search: TWC).
-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
