Job Description
Service Technician - Forberg Smith
Cleveland, Ohio
About The Kendall Group
Forberg Smith, a division of the Kendall Group, seeks a talented, creative, self-motivated individual for our Service Technician position. Forberg Smith is a business unit within The Kendall Group. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Services Manager, the Service Technician will be responsible for field service and valve repair. While specific daily tasks can vary depending on the current workload, service activities include: Instrumentation startup, configuration and documentation, calibration, trouble shooting, installation review, and problem solving solutions or systems. Valve repair activities include: evaluation and repair of automated and control valves, assembling new automated and control valves, and traveling to customer locations to provide service in the field. Formal technical training from our Manufacturer's will be a part of the required activities, which will certify your ability to competently work on instrumentation and other equipment.
Exciting work you will do:
The essential duties and responsibilities of the Service Technician position may consist of some or all, and are not limited to, the following:
Valve or Instrumentation start-up, configuration and documentation, calibration, trouble shooting, installation review and problem solving solutions or systems, and repair
Confirm with field service customers work scope, tool requirements, and site time to accomplish work
Respond and provide service in the field as needed and required
Assemble and test automated and control valves
Assemble product to specific drawings and standards
Certification of backflow preventer test kits
Technical training from Manufacturer's
Schedule workorder assemblies with salespeople and shipments with the shipping department
Basic wiring of switches, solenoids, position indicators, and control devices
Read job blueprints
Participate in safety initiatives as assigned
Maintain quality and quantity performance and production standards
Utilize database programs, Work Order Generation and Work Order Updates
Operate warehouse equipment including forklifts, hand trucks, crane, etc.
Participate in ongoing general housekeeping of shop facilities
Follow safe work habits and established safety procedures
Other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and Collaboration
Safety Conscious
What you'll need:
Work Experience: Entry Level
Education: High School diploma or GED
Analytics/Computer Skills: Ability to use Excel, Word and web-based software applications; basic math skills
Organization Skills: Excellent work ethic, good verbal, and communication skills; ability to work independently
Cross-functional skills: Ability to work effectively in a team environment
Communication Skills: Ability to communicate well with all levels of the organization and customers; know when to request assistance when appropriate, especially when lifting heavy objects
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Ability to see/sit/talk and hear
Ability to lift/move/carry up to 50 lbs
Ability to be on your feet for 8 hours a day
Ability to stand, walk, and climb stairs
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is consistent with that of a fabrication shop/distribution center/manufacturing facility.
Licenses: Must possess and maintain a valid driver's license
Travel: Local travel to customer sites
Qualifications we prefer but don't require:
Work Experience: 1 year experience in valve automation, instrumentation maintenance
Certificate: Certification in the operation of a forklift truck, CDL license
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
