Job Description
Job Overview:
This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assist patients and guests with information/coordination of services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guest to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Concierge reports to the manager of Patient Experience.
Job Requirements:
High School Degree in Hospitality/Healthcare Field
Basic Life Support for Healthcare Providers (BLS)
Computer literate
Articulate
Professional appearance
Participates in councils, committees, and looks for additional ways to S.E.R.V.E.
1-2 years experience Customer Service or related service industry
1-2 years experience Customer Service Hospitality Management Customer Experience and Customer Service
Job Responsibilities:
Other job-related information:
A primary work location will be assigned but occasionally the Guest Services Concierge will be asked to float to other locations across the system in order to meet internal customer needs as well as the staffing needs of the department
Working Conditions:
Bending - Frequently
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting
TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.
