WI3667971

1

High School Diploma/GED

High School Diploma/GED Equivalent

First Shift (Day)

40

JOB REQUIREMENTS: Premier Leasing, located in Madison, WI, is currently
seeking a driven individual to take on the full-time Service Manager
position! This position is ideal for those who have experience in
leadership, professionalism, and have excellent communication skills.
This is a great opportunity to join a growing and successful dealer
group! Primary Duties: The Service Manager is responsible for the
overall maintenance budget and goals for the Premier Lease fleet Fosters
effective and timely communication between service departments across
CSM Companies to ensure timely, cost effective and proper repairs are
being completed on all Premier Leasing units The Service Manager
communicates with customers regarding service needed, status of unit
repairs and any bill back repairs Reviews PLL unit repair orders for
accuracy, time verification and completeness Manages out of network
service requests through Paccentral and internal communications with
customers Responsibilities: Creates and manages local purchase orders
for all PLL units Reviews and monitors maintenance spend on PLL units
Tracks and reviews warranty and policy requests Reviews maintenance data
to identify trends that can be used to make proactive maintenance
decisions on units Provides management information to the PLL General
Manager and Director of Operations as it pertains to PLL maintenance
trends Evaluates Service Department\'s performance against target goals
and standards, taking appropriate corrective action when needed
Establishes and fosters relationships with key outside vendors to
include CSM, Kenworth, PACCAR, engine distributors, drive train and
miscellaneous vendors Maintains good customer relations by addressing
all customer concerns and mediating a solution between all parties
involved Thorough knowledge of and compliance with manufacturer and
vendor warranties and technical service procedures Manages outside local
vendors -Tires, Reefer maintenance, etc. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: The Service Manager must have an Associate\'s degree
(AA) in a technical field or comparable work experience Three to five
years heavy-duty truck service or related experience with supervisory
experience preferred Management skills to include strategic plan
development, decision making abilities and program implementation
Ability to demonstrate or display extensive product knowledge to
customer and staff Must be highly organized, detail oriented and results
driven Ability to prioritize and handle numerous tasks simultaneously
Ability to work well under pressure while assisting a wide variety of
customers (both internal and external) while fostering relationships
with key industry contacts Effective written and oral communication
skills Ability to handle upset customers in a professional manner The
Service Manager must possess good mathematical skills, basic computer
skills, and knowledge of Windows Ability to travel to meetings, visit
customers, attend training classes Ability to sit, stand, bend, kneel,
stoop and lift/move up to 75 lbs. on a regular basis Ability to work in
a dealership environment to include 8 - 12 hour days with frequent
exposure to weather elements \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=204781&clientkey=9C0932EAE6C69D006DA4C0605CD7A1EA

Attn: Human Resources - PREMIER LEASING - MADISON
4539 Kenworth Dr
WINDSOR, WI 53598