I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit.  They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:
-Operating, transporting, adjusting, and installing/configuring computing and related equipment
-Communicating with technology users and staff to understand, identify, document and resolve problems
-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service.  The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/ 

The Information Technology Department at CUNY School of Law seeks applications for two IT Support Assistants (hourly).  Reporting to the Manager of User Services, the Information Technology Support Assistants will be responsible for performing technical work related to the installation, configuration, maintenance/repair, testing, troubleshooting, and upgrade of desktop and laptop computer systems as well as instructional technologies at the CUNY School of Law. Applicable platforms include Microsoft Windows 10 and 11 and Apple macOS 12 through 15, as well as office productivity software and other applications (including but not limited to Microsoft 365, Dropbox, Adobe Creative Suite, ExamSoft Examplify, and PaperCut) running on those platforms.

• Provide technical support via telephone, Zoom/MS-Teams, and deskside to faculty, staff, and students; utilize and maintain problem tracking system as well as asset inventory database. Support of macOS systems will be a primary job responsibility.
• Assist community members with wireless and cabled networks as well as (mostly Xerox) multifunction printer issues.
• Provide support to community for handheld devices such as iOS and Android smartphones/tablets.
• Assist with the resolution of issues related to telephones as well as teleconferencing and videoconferencing. Troubleshoot voice and data wiring-related issues; repair or replace wiring as necessary.
• Provide technical support for electronic exams with Examsoft Examplify exam administration system. Assist with end-user training as needed. 
• Assist with transition effort to migrate course information to D2L Brightspace and provide support for that system as well.
• Assist with school-wide technology deployments, as well as other enterprise-level special technical projects.
• Conduct training sessions for the user community.
• Maintain job-related records and documentation as necessary and prepare reports as needed.
• Stay abreast of computer technology beneficial to the School of Law; recommend new services and technologies, including new hardware and software releases and upgrades; research and test hardware and software to maintain or enhance user services; recommend the purchase of such materials.

Perform other related duties as assigned.

This position will require evening and/or occasional weekend hours.

New Hire Rate - $23.74 per hour

Incumbent Rate - $26.84 per hour

To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title.  Select "Apply Now" and provide the requested information.

Resumes accepted through April 6, 2025