WI3668055

1

First Shift (Day)

32

JOB REQUIREMENTS: GFL Benefits: Compensation - \$18.50/hr 15 days of
paid time off Competitive medical, dental, and vision plan options Paid
Parental Leave 401(k) with an employer match up to 4% AND MORE! The
Customer Service Representative will assist in selling and promoting
GFL\'s solid waste services to businesses and industrial establishments
by placing outgoing calls and handling incoming customer calls and
questions in a professional, courteous manner. Assist outside sales
representative with appointment setting, customer tracking and
quotations. Key Responsibilities: Provide excellent customer service and
professionalism to all customers via in person, telephone, email, or via
the web. Communicate clearly and concisely with on-the-road employees to
give instructions and assistance. Answer incoming and make outgoing
customer telephone calls. Receive and resolve, within established
guidelines, customer questions and concerns. Monitor, resolve, document,
and report all customer complaints, driver route sheets and call-in
sheet and all customer problems relating to operations and coordinate
with sales. Track customer information and concerns and enter data into
database. Research and complete customer refunds and submit for approval
before being submitted to Accounts Receivable for payment. Maintain new
account files. Work with supervisors to ensure that all missed stops and
special pick ups are completed daily. Provide timely and accurate
information regarding missed stops or other customer concerns. Generate
call-in work orders for drivers Download, distribute and answer all
customer inquiries received via email. Take web request and process
payments by phone. Process customer payments via internet and take cash
payment\'s as needed. Enter new subscription residential accounts into
system. Run credit checks on new customers. Complete verification form,
service agreement and pricing matrix on all commercial accounts for
changes, new and cancelled. Key all new/cancelled accounts into Tower
system and verify in system. Scan all contracts into system and maintain
records of them. Assist in completing the Affirmative Action log for all
applicants. Maintain a positive attitude, and promote the GFL
Environmental image by focusing on cooperation, employee partnership and
positive telephone and email manners. Ensure the customer service area
is neat and orderly and ensure proper greeting of all visitors. Conform
in all respects with applicable federal, state/provincial and local
laws, regulations, ordinances and other orders and to all company
policies, procedures and directives from supervisors. May provide back
up assistance for Office Coordinator. Perform other duties and
responsibilities as required or requested by management. Requirements:
High School Diploma or GED. One (1) to Two (2) years customer service
call center experience. Knowledge, Skills and Abilities: Ability to
implement solutions to general and specific customer concerns. Ability
to work in fast-paced environment, meet time deadlines and perform under
pressure. Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and
employees both verbally and in writing. Proficient in Microsoft Outlook,
Microsoft Word and Excel. Good problem solving ability. Excellent data
entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use
hands and fingers, talk and hear. Visual Requirements: include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus. Working Conditions: \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc0NTczLjg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20