I. JOB SUMMARY/RESPONSIBILITIES:
• Responsible for providing high-quality and efficient duties related to patient care.
• Answers the telephone and takes messages and directs calls appropriately, routes correspondence, receives and processes faxes and mail, makes appointments, performs clerical duties, and assists in the preparation of patient care documentation.
II. TYPICAL PHYSICAL DEMANDS:
• Essential: finger dexterity, seeing, hearing, speaking, full range of body motion, manual and finger dexterity and eye-hand coordination
• Continuous: sitting, frequent gripping of an object.
• Frequent: walking, standing.
• Occasional: lifts and carries items weighting maximum up to 50 pounds, reaching above, at and below shoulder level.
• Operates computer, calculator, telephone, fax, printer, and other office/business type equipment.
III. TYPICAL WORKING CONDITIONS:
• Generally good working conditions with little exposure to environmental extremes.
• Subjected to many interruptions from multiple calls and inquires.
• Exposed to communicable diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
• Requires working under stressful conditions or working irregular hours.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent education.
B. EXPERIENCE:
• One (1) year general office or clerical experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc.
• Experience to demonstrate the following:
o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and perform mathematical calculations.
o Ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Knowledge of ICD-10 and CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.